Order Management Specialist I

Kelly Services is currently seeking an experienced Order Management Specialist for a temporary role for one of our top clients in Deer Park, FL. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.   As an Order Management Specialist placed with Kelly Services, you will be responsible for facilitating (coordinating and advancing) open orders within the facility working closely with numerous departments. This position acts on behalf of warranty orders that need action to be performed by these other functions and ensure timely and accurate execution of those open actions.    Job Responsibilities: Reviewing warranty orders, production, dispatch lists, and shipment schedules consulting with department leads to determine progress of work, schedule appropriate follow up, and enhance completion dates to efficiently execute resolution of warranty claims.  Understand and coordinate open actions for customer-raised issues to provide support to the Warranty team Influence without authority in a cross-functional work environment on behalf of warranty needs  Communicate clearly and effectively outstanding issues and status of warranty orders  Enter and manage customer returns and requests for warranty sales order lines  Fulfil warranty parts demand by picking and shipping hardware as needed  Identify and Resolve issues that are impacting procurement or delivery of parts  Be responsible for resolution of order issues related to warranty entries  Ensure accuracy of documentation including shipping, invoicing and customs paperwork  Follow all procedures according to Warranty policy with integrity and compliance  Alert managers quickly to significant customer issues  General Requirements: Associates Degree in a technical or business field from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with 5 years’ industry experience)  Minimum 2 years of industry experience in a manufacturing environment  Ability and willingness to work overtime, weekends and holidays, as required  Strong knowledge of MS Office software especially Microsoft Excel  Working knowledge of MRP systems such as SAP  SAP experience not required, but should be very comfortable with Excel Administrative experience in an industrial or manufacturing environment  Experience in a manufacturing environment with displayed skills in supply chain  Detail-orientated and task proficient, with the ability to work self-directed    Length of Contract: 8+ Month Temporary Assignment Pay Rate: $13-14/hour   Kelly Temporary Employee Perks: Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable* Service bonus plan Holiday pay plan Weekly electronic pay options Free online training campus available Exclusive online employee community Corporate discounts   Apply Now! This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position Kelly recruiter, Amy at amyb938@kellyservices.com however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.   Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]