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in Lodi, CA
Contact Center Customer Service Inbound I
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Lodi, CA 95240 Lodi, California |
About this job
Entry level Customer Service Rep, Stockton, CA $14 per hour
Kelly Services is currently seeking a Customer Service Representative one of our top clients in the Stockton, CA.
As a Financial Analyst placed with Kelly Services, you will respond to and resolve various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards
SUMMARY OF POSITION:
Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
Answers incoming calls and written requests for information from members or providers promptly and accurately.
Composes routine and non-routine correspondence to answer member inquiries that require a written response.
Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments.
ESSENTIAL FUNCTIONS:
Know the basics of benefits and eligibility requirements for members. i.e. quote benefits and verify eligibility M
May compose routine and non-routine correspondence to answer customer inquiries that require a written response
Coordinates with other departments to ensure timely and appropriate responses
Order member supplies
May make changes to primary care physician
Performs established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH)
Works with close supervision or detailed instruction
Educates others on the products, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities.
May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals.
Handles the highest level of escalated and unresolved calls.
Qualifications:
Clear and effective communication, oral and written
Ability to multi task
PC skills (with average typing speed of 35 WPM)
Will be in training 6 weeks
Will be on the floor from 3-12 months depends on individual s ability to process
Typically 0-1 year related experience in customer service
Why Kelly®? With Kelly, you’ll have direct connections to leading healthcare companies—providing you with the chance to positively impact quality and delivery of patient care. In a field where innovation and change happen constantly, our connections and opportunities will help you take your career exactly where you want to. We work with 95 of the Fortune 100™ companies, and more than 1,200 healthcare hiring managers turn to us each year to access the best talent: people like you.
Let us help advance your healthcare career today.
About
Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]