Supply Chain Specialist, Cambridge, MA - Full-time / Part-time

Supply Chain Specialist, Cambridge, MA 12 Month W2 Contract via Kelly Services Preferred Skills: Bachelor’s Degree plus 1 year of Customer Service/Operations experience or High School diploma plus 5 years of Customer Service/Operations experience. SAP experience  Pharmaceutical industry experience  OBJECTIVES: The Supply Chain Specialist will manage Returns Vendor(s), providing direction and support for day-to-day activities and on-going projects. He/She will manage Customer returns, including the processing of Returns Authorization Requests (RGA), where applicable, and processing of credits within SAP system. The Supply Chain Specialist will be accountable for the generation and reporting of key returns metrics, as well as manage the communication of these reports/metrics to Finance, Trade Relations, and Operations functions. The Supply Chain Specialist will provide support within the Distribution and Logistics group to manage Customer orders. This includes Wholesale Customer orders, Patient Assistance Program (PAP), Clinical Trial orders, and QA replacement orders. He/She will also provide support in maintaining the Product Track system (to support the Drug Supply Chain Security Act). The Supply Chain Specialist will manage the Supply Chain Customer Service phone line through identification of required follow-ups, discussion with appropriate functional subject matter experts, and prompt response back to Customers. Addtiionally, he/she will serve as Supply Chain lead on the Customer Response Team. ACCOUNTABILITIES: Manage business relationship with Returns Vendor(s), which includes management of day-to-day communications and projects to ensure correct processes are applied to deliver returns processing and timely deduction resolution in accordance with contracted Customer Service Level Agreements. Supports Distribution Manager in analysis of monthly spend and impact of vendor contract requirements. Approve customer RGA requests, as required, created in vendor’s RGA system. Process approximately $30MM in credits for Trade returns annually. Handle customer returns received via EDI including management of the SAP return error queues, processing return receipts, determining return credit values and following up on open RGA’s when necessary. Also process customer required external forms associated with individual returns/debit memos. Investigate customer inquiries and manage resolution for return authorizations and processing, billing discrepancies, quantity discrepancies, and general return related questions. Independently manage corrections identified by Accounts Receivable through reconciliation of invoices, credits and debits. Create batch numbers extended to returns plant in SAP. Create, distribute, and analyze returns/credits data and provide reporting on key metrics to Finance, Trade Relations, and Operations Management in order to support Returns Reserve calculations, to anticipate large return events, and assist in reducing future returns risk. Design and implement solutions to streamline processes and create operational efficiencies. Process and monitor orders for Trade, PAP, clinical, and QA replacement orders. Investigate and resolve damage claims collaboratively with the customer, Accounts Receivable and Supply Chain colleagues. Provide support in maintaining the Product Track system (to support the Drug Supply Chain Security Act), as required. Key participant in the cross functional Customer Response Team to resolve patient and consumer inquiries. Also, manage all incoming calls to the Customer Service call line. Support Operations Team with additional projects on an as needed basis. Initiate and encourage process improvements cross functionally. EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS: Bachelor’s Degree plus 1 year of Customer Service/Operations experience or High School diploma plus 5 years of Customer Service/Operations experience. SAP experience preferred Pharmaceutical industry experience preferred Demonstrate in-depth technical/functional knowledge and expertise within area of responsibility. Must be able to leverage and adapt an understanding of roles, responsibilities, and interrelationships of those functional areas which one interacts with in order to develop the best solutions. Must use appropriate quantitative procedures and tools to analyze data and make well-reasoned decisions, anticipating customer requirements, expectations, and needs. Continuously improve the quality of own work processes and services through benchmarking and/or adoption of best practices, utilizing appropriate internal and external resources to accomplish specific objectives. Proactively identify and effectively address problems before they cause delays, excessive costs, or other unfavorable consequences. Knowledge of Excel and Word Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch.  Applicants must be legally permitted to work in the United States. Why Kelly? As a Kelly Services employee, you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies      Why Kelly®? Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]