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in Phoenix, AZ

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Hours Full-time, Part-time
Location Phoenix, AZ 85027
Phoenix, Arizona

About this job

Job DescriptionCalling all CSR superstars! Our client is looking for 12 top notch customer service representatives for their May 22nd class. There will be 3 weeks of mandatory training that will be Monday - Friday from 8am-5pm. After training, you MUST be flexible to work an 8 hour shift between the hours of 4am-Midnight 7 days a week. This position is located in North Phoenix (Loop 101 & 27th Ave), pays $13/hr., and is a temp-to-hire. Think you have what it takes? Keep reading on and if you like what you see, please apply with your updated resume!The Customer Support Center located in Northwest Phoenix is hiring industry leading Customer Service Representatives for future classes. The Customer Support Center is one of the most critical business units in the company. Customer Service Representatives must be individuals whose customer-centric approach to service enables the organization to differentiate itself from competitors who do not offer a comparable experience. By listening to customers and their concerns, our client can give a caring, human voice to our business. The Support Center strives to maintain an environment that caters to professionalism, spirit, diversity and friendliness.Job Summary: Seeking highly motivated individuals who are capable of creating a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations. Customer Service Qualities: Critical listening skills combined with patience and genuine empathy Ability to clearly assess a situation and initiative to improve the customer experience Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern Confident performing under pressure in a fast paced environment Primary Responsibilities include, but are not limited to: - Take initiative to make independent decisions regarding customer issues.- Responsible for problem resolution including identifying and diagnosing customer issues and inquires.- Receive and respond to incoming customer communication through phone, email, social media, online ordering and written - correspondence.- Applies technical skills in using standard software relevant to Support Center industry.- Provides first level assistance with detailed PC and mobile device troubleshooting- Key interpersonal skills in alignment with our client's Customer Service Standards.RequirementsKnowledge and Skill Requirements - Effective execution of Customer Service skills:- Critical listening skills integrating patience and genuine empathy- Ability to clearly assess a situation and initiative to improve the customer experience- Maintain self-esteem and respect of the customer while explaining the best options or best practices applicable to their inquiry or concern- Confident performing under pressure in a fast paced environment- Computer literate with the ability to learn customer service software applications- Intermediate to advanced PC skills using: - Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers- Knowledge with mobile devices and application troubleshooting- Ability to navigate within multiple applications while diagnosing and resolving customer issues/inquiries- Minimum 30 wpm typing average- Telephone functionality, etiquette and interaction skills- Above standard oral and written communication skills- Effective conflict management and problem resolution- Demonstrated level of dependability and exemplary attendance- Minimum High School Diploma/GED Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]