Vitamin, Mineral, Supplement (VMS) Specialist (Part-time) - Store #204

As a key member of the VMS/HBC department, the VMS/HBC Specialist is responsible for answering customer questions regarding products offered, merchandising, and full presentation of the VMS/HBC department. The VMS/HBC Specialist works in a fast paced, multitasked environment. Primary job duties include providing excellent customer service, keeping the department clean at all times, answering customer questions regarding services and products offered, and having a strong knowledge of the various VMS/HBC products. The VMS/HBC Specialist is also responsible for ensuring that all department items are ordered on a weekly basis. Also, the VMS/HBC Specialist will work with the other departments as needed, and will be responsible for following all store policies and procedures.

Position Description
Core Accountabilities:

Demonstrate the ability to be organized, to work independently and with other departments to provide the highest quality shopping experience, all while maintaining the overall appearance of the department/departments and sales floor and follow approved procedures for ordering and merchandising.
Ability to assist customers with the use of VMS/HBC software on tablet to aid in recommendations of VMS/HBC items.
Having a clear understanding of the various VMS/HBC products that are offered, and the knowledge to explain the unique benefits each product provides.
Clear understanding of the Dietary Supplement Health and Education Act (DSHEA) and what can and cannot be explained to customers regarding VMS/HBC products offered.
Unloading and breaking down deliveries as needed; stocking the sales floor with products as needed; maintaining proper product assortment, merchandising and product quality on the sales floor and following rotation standards when replenishing stock levels.
Follow and utilize the planograms, layouts, and schematics of the department as well as duties and assignments as directed by management.
Conducts weekly cycle counts, resets and department inventories to ensure departmental success.
Quality and safety duties include inspecting and storing products, following proper cleaning and sanitation procedures, and operating equipment in a safe and focused manner. Follow all company guidelines and procedures, to include but not limited to date and rotation of product, safety, sanitation and preparation. Adhere to all local, state, and federal health and civil code regulations.
Observe all store rules, Company policies and handbook guidelines, shift operating hours at all times as scheduled or assigned by Managing Partner/Store Manager. Must wear an apron and non-slip shoes.
Perform other duties as assigned or directed.
Key Outputs/Results:

Addressing and greeting customers; answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests.
Being able to listen to others' points of view and recognizing and appreciating differences.
Properly handle, rotate, package, transport and store products; ensuring strict adherence to TFM guidelines.
Prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines is a must.
Utilize training resources and fellow team members to educate self and others about product uses and characteristics.
Have knowledge of products used throughout the store to provide and assist customers in finding complete meal solutions.
Minimum Qualifications:

Oral and written communication skills that allow for productive communication with co-workers, management and customers.
Must be at least 18 years of age.
Knowledge of DSHEA and regulations surrounding dietary supplements and complimentary medicine.
Familiarity with lifestyle wellness products and a background in nutrition and/or areas of studies such as herbs and homeopathy is preferred.
What you bring to the job:

Organization and highly detailed oriented
Ability to prioritize
Ability to follow through on deliverables and meet objectives and deadlines
A LOVE of food
Ability to take initiative and work independently
Superior customer focus
Be a team player, goal-oriented
Excellent time management
Ability to perform in an intense, fast paced environment
Work Environment/Physical Responsibilities

Work involves continuous interaction with customers and co-workers in a fast-paced environment
Typical motions include repetitive hand and arm movements, repetitive grasping, bending and reaching
Responsible for moving or lifting an average of 10-40 pounds with a maximum weight lifted of 70 pounds occasionally
Exposure to extreme temperatures (coolers, freezer, outdoors, etc.)
Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours