Franchised General Manager - Full-time / Part-time

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at : http://www.vhghotls.com/careers

Additional Information: This hotel is owned and operated by an independent franchisee, Vision Hospitality Group, Inc.. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary:

* The General Manager will promote, manage, and coordinate the daily operations of the hotel.

* The General Manager will increase hotel revenues and savings, improve efficiency, and increase hotel loyalty in the local community.

* This position will assist in achieving the company's mission and goals while ensuring quality customer service standards.

* As needed, this position will provide leadership to all associates in their respective departments as well as inspire all associates to achieve the company's financial and customer service goals and objectives.

* Responsibilities at the hotel level include service scores, quality assurance, fair market share, financial analysis, sales & marketing, public relations, human resources, accounting, training, payroll, and hospitality management.

Qualifications :

* Must be available and accessible at all times (24 hours/day) by cell phone in case of emergency.

* Must be able to work a flexible schedule when necessary.

* Have a valid drivers license and dependable transportation available.

* Must be able to communicate effectively by writing, telephone and personal meeting situations.

* Must be organized, honest, and work well with others, and have an outgoing personality and a hands on approach to management.

* Must have good cash handling skills, must be computer literate.

Responsibilities:

* Reports directly to the Regional Director of Operations.

* Responsible for all cash banks kept at the property level. If there is a discrepancy, investigate and resolve promptly.

* Maintain and increase market share.

* Achieve Guest service scores at the top of Brand through continuous training and positive motivation of staff. Promote Vision Culture to all associates.

* Respond timely to all communication phone, email, and especially guest response.

* Regularly inspect rooms to ensure outstanding quality assurance scores a failing QA inspection is grounds for disciplinary action up to termination.

* A minimum of 5 rooms per day must be personally inspected by the GM. rooms must be checked daily as well.

* Review and commit the daily report in M3, thoroughly review audit pack, review labor daily and adjust scheduling as needed.

* Be proficient in M3 accounting systems for financial reports, forecasts, and payroll.

* Check future rooms sold to develop a proactive strategy to increase occupancy and ADR.

* Submit invoices weekly on Wednesdays to the corporate office for payment no invoices should be held for payment invoices should be stamped and coded correctly for submittal.

* Regularly review AR " invoices should be sent out daily, statements will be sent on the 15th of each month, GM will maintain a check log register per Vision guidelines.

* Ensure that aging report is produced monthly and proper collection is in place through phone, mail, or email.

* Terms are Net 30 on all direct bill accounts.

* Personally handle ALL guest complaints immediately.

* Maintain adherence to the Vision Hospitality Group operations manual, as well as associate handbook provide disciplinary action promptly when warranted after review with the VP of Operations.

* The General Manager must approve any termination of an associate. Upon termination a separation notice must be completed and submitted to the corporate office, employee must be termed in Proliant, and the file sent to the corporate office.

* Enforce Vision's high standards of quality, service excellence, and cleanliness.

* Promote high morale with the associates thru various programs such as Vision Ticket to Success ,employee recognition, etc.

* Hire, train, and retain a customer focused team of associates. Perform the final interview for all new hires and ensure that proper reference checks have been completed. Lead your team by example.

* Ensure that all labor laws and Vision Associate Standards are strictly adhered to.

* Facilitate and/or conduct associate orientation with Manager/Supervisor for all new hires. Complete the Employee file checklist, enter employee into Proliant and submit employee file originals to corporate office immediately. Maintain employee files in a locked, secure location in the GM office. Review employee paperwork annually to make sure all it completed and up to date.

* Maintain a trace file for associate anniversary dates and conduct a written Vision review within one week of that date, complete any necessary paperwork for any increase or change of status promptly and submit to corporate office.

* Facilitate good communication between department managers and associates and maintain an open door policy with your staff.

* Operate the hotel within budgeted guidelines of profitability through effective controls.

* Maintain strict security controls for the following particularly; key lock systems, and inventories.

* Ensure that correct procedures are followed regarding transmission of credit card batches for payment. Proper checks and balances must be maintained in order to ensure that electronic deposits are being done daily.

* Payroll is to be completed and reviewed every other Friday, on the Vision Payroll spreadsheet and submitted to corporate office by Monday at 11am EST.

* Bank deposits should be prepared and taken to the bank daily with the exception of Sundays.

* Produce an annual budget for the operations of the hotel.

* Regularly update and submit forecasts to VP of Operations for review and discussion.

* Update and post Vision scorecards weekly.

* Maintain up to date QA paperwork, necessary licenses, and property specific training documentation.

* Cleanliness and Maintenance are among the highest priorities on which the GM must focus. Systems must be in place for the following: Deep cleaning, Preventative Maintenance program and log, public space maintenance, Mattress rotation, black light inspections, glass washing documentation.

* Walk the property at least twice daily, morning and afternoon. Communicate with guests, and associates alike.

* Conduct regular management meetings and maintain associate bulletin boards with Guest Service goals, etc.

* Train front desk in aggressive procedures to ensure sell outs, telephone protocol, phone should not ring more than 3 rings before it is answered, reservations and problem resolution.

* Regularly conduct audits or spot check all departments.

* General Manager must be proficient in all Front Desk operations including the PMS system and Night Audit.

* Typical work schedule will be 7:30am to 5pm weekdays; unless business demands additional hours on nights and weekends. Unannounced visits to the property are required to be conducted on a regular basis at night and on weekends. GM must notify the VP of Operations whenever he/she is sick or will otherwise be absent.

* GM shall ensure all Fire Life Safety checks are done per schedule and as required by the state and brand they represent.

* Develop a loss prevention program and secure storage practices as well as strict lock and key change policy for termed management.

* Any employee or guest accident or incident report is to be filled out immediately and faxed to EVP, and Corporate office.

* Aggressively market the hotel through direct sales, advertising and promotional efforts.

* Provide on-going training for the sales representative through coaching, feedback, etc. Oversee sales effort through effective management and be involved in sales calls and personal calls to prospective accounts.

* Attend weekly revenue reviews with Director of Revenue Management and Director of Sales.

* Must maintain a professional, well groomed appearance at all times while on duty or on property while off duty. Professional business attire or a suit is required for all General Manager.

This company is an equal opportunity employer.

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