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in Newark, DE
Human Resources Case Coordinator - Newark, DE
Hours | Full-time, Part-time |
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Location | Newark, DE Newark, Delaware |
About this job
Job Summary:
Are you looking to work in a rapidly growing, fast-pace environment? Join our team to make decisions and generate solutions so that associates can continue to work for a preferred employer throughout the United States. As a Case Specialist, you will be an advocate for our associates with strong customer service and reasonable accommodation background. In this role, you’ll multi-task like a pro and dive deep into details to ensure our associates can be successful on the job!
What you’ll do:
• Receive and reviews medical documentation and information for associates with and without restrictions for temporary and permanent accommodation requests as well as for disability-related accommodations.
• Maintain regular contact with associates, supervisors, health care providers, and other key stakeholders regarding progress, status of accommodation and assists in the resolution of any challenges related to the accommodations.
• Provide guidance and information on the status of reasonable accommodation requests with aligned partners.
• Adheres to all confidentiality requirements for medical, employment, and legal regulations.
• Contact field teams to obtain specific information regarding need for documentation of accommodation
• Coordinate return to work - including job training schedule, and availability of positions
• Document all communications and contact with associates, client, onsite teams, physicians; prepares reports and/or forms documenting the results of research; and tracks disposition decisions.
What you’ll need:
• 2 years’ experience working with Human resources or case administrative review of disability or vocational rehabilitation assessment.
• Previous experiences related to worker’s compensation or occupational medicine case management preferred.
• 1 year of experience in high volume call center, clerical or administrative environment.
• Working knowledge of ADA/ADAAA, CPDM/CRC/COHN certification, or human resources background preferred.
• Associate’s degree preferred; or equivalent work experience
• Excellent oral and written communication, including presentation skills
• Proficiency in Microsoft Office products (MS Windows, Internet, Word, Excel, etc.)
• Must be able to communicate with professionalism and courtesy at all levels within an organization
• Ability to recognize situations which need to be escalated
• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Integrity Staffing is an Equal Opportunity Employer.
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