The job below is no longer available.

You might also like

in Los Angeles, CA

  • $23.00
    Verified per hour
    Clutter 4h ago
    Good payUrgently hiring20 mi Use left and right arrow keys to navigate
  • $20
    est. per hour
    sweetgreen 2h ago
    Urgently hiring10.8 mi Use left and right arrow keys to navigate
  • $23
    est. per hour
    WALGREENS 30d ago
    Urgently hiring19.2 mi Use left and right arrow keys to navigate
  • $68
    est. per hour
    AArete 11h ago
    Urgently hiring2.4 mi Use left and right arrow keys to navigate
  • $2,653
    Verified per week
    Lead Health 4d ago
    Urgently hiring11.4 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate

About this job

Residence Inn Los Angeles LAX/Century Boulevard

Job Summary and Mission

You are the right hand of the Starbucks Store Supervisor. You are high energy and happy talking with all types of people. You have a knack for remembering “the little things,” going the extra mile, and you like immediate feedback that you can take to the bank. You enjoy being a part of a cohesive team and when the day ends, feel good about your contribution. Sound good? Then, Interstate’s Starbucks Lead Barista position may be a great opportunity for you.

Summary of Key Responsibilities

As Starbucks Lead Barista, your responsibilities and essential job functions include but are not limited to the following:

  • Use your experience and attentive nature to assist the Starbucks Store Supervisor in all aspects of store operations to elevate the guest experience and ensure associate safety. 
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Interstate Hotels and Resorts. 
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. 
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. 
  • Communicates information to Store Supervisor so that the team can respond as necessary to create the ideal guest experience during each shift. 
  • Assists with new barista training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store sueprvisor on barista performance during shift. 
  • Contributes to positive team environment by recognizing alarms or changes in associate barista and performance and communicating them to the store supervisor. 
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve barista performance. 
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. 
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. 
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks Brand & Interstate Hotels & Resorts operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. 
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. 
  • Follows up with baristas during the shift to ensure the delivery of outstanding customer service for all customers. 
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. 
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. 
  • Utilizes operational tools to achieve operational excellence during the shift. 
  • Maintains regular and punctual attendance

Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Prior Starbucks or coffee shop experience preferred.

Basic Qualifications

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or  holidays
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
  • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 
  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Fundamentals

High school education or equivalent, with one to two years cash handling experience required. Host and serving experience is also helpful. Excellent written and verbal English communication skills are required, with a second language helpful. You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. The ability to use purchasing and point of sale systems is expected. This position requires full mobility, continuous movement, lifting and carrying up to 30 pounds..

Requirements

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.