In-Room Dining Coordinator

Streamsong Resort

Purpose and Scope:

Receive, record, and expedite all Room Service orders while ensuring quality service, guest satisfaction and the achievement/maintenance of IHR standards and profit maximization.

Essential Functions:

• Take all room service orders communicating with guest’s daily specials, estimated time of arrival, cash in advance/room charge policy, in accordance with policies and procedures to ensure top quality customer service.
• Expedite orders to kitchen staff and assign room service orders for delivery to staff.
• Process guest checks and perform all cash handling responsibilities in accordance with IHC policies and procedures.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.  Report all communications to immediate shift supervisor.

Non-Essential Functions:

• Perform special projects and other responsibilities as assigned.
• Participate in task forces and/or committees as required.

Knowledge and Skills:

     Education: Ability to read, write and communicate in English.

     Experience: One year of employment in a related field with this company or other organization(s) preferred but not required.

     Skills and Abilities: Communication and hospitality skills. Ability to speak in language understood but guests and coworkers. Ability to operate computer terminal, cash register and multi-line telephone system.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.