Front Desk Supervisor

The Roosevelt Hotel New York City

You know the groups and arrival times to work efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting, keeping departmental partners informed, enabling smooth operations. Ready to shine? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

• Oversee all airline and Tour & Travel business, preblocking rooms, cutting keys, and ensuring a seemless operation from start to finish each and every day. 

• Maintain a pleasurable experience for airline crew memebers and groups alike, by ensuring all contractual requirements are met. 
• Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.