Concierge

Las Alcobas, A Luxury Collection Hotel

This is a career opportunity with Interstate Hotels & Resorts.

Responsibilities:

• Curate one-of-a-kind experiences tailored to guests' preferences in accordance with luxury collection standards. 
• Answer questions in both written and verbal communication with guests regarding different points of interests in the wine country, the Bay Area and beyond.
• Secure restaurant reservations, winery visits, outdoor activities and transportation as requested by our guests.
• Handle special requests and coordinate delivery of flowers,in-house amenities, picnic baskets etc. 
• Acknowledge and arrange amenities for guests celebrating special occasions (i.e. elopements, honeymoons, birthdays and anniversaries)
• Conduct outreach to expected guests in advance of their arrival.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Ensure that the Concierge Desk and surrounding area is maintained, well-organized and clean.
• Assist management with special projects and assignments as needed.

Qualifications:

• Previous hotel experience required, with a preference toward someone who has already worked as a Concierge within the luxury market.
• Familiarity or previous experience with the duties of a Front Office Agent or Administrative Assistant.
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Knowledge of Napa's diverse wineries and local tourist destinations in the vicinity. 
• Ability to accurately and efficiently input information into computer systems
• Desire to create memorable guest experiences with a focus on customer satisfaction.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. 
• Self-directed, yet team-focused attitude when working in ambiguous circumstances.
• Willingness to work a flexible schedule including nights, weekends and holidays a must.
• Ability to sit for the entire working shift with occasional walking (around property, or when giving tours to locals and prospective guests).
• Past experience with GoConcierge, StarGuest, Lightspeed and Open Table a plus.
• Ability to lift, move, push, and pull objects up to 30 lbs. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.