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Work as a Winter Park Guest Services Sales Agent at our Copper Mountain Location!!
Looking for an exciting job this winter? Do you love powder days, and unlimited, direct-to-lift access to Colorado's two best mountain resorts, Winter Park and Copper Mountain? Do you not only love new gear but want to know everything about it as well?
~~This is a Winter Park Resorts position, located at our Copper Mountain Resort Location~~
The Guest Services Agent is responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season passes & lift tickets, tours, directing expectations and processing sales. The Agent is responsible for daily reporting and accounting procedures to verify all sales of lessons, tickets and tours and balancing the value of products sold with monies received. The Agent provides information, answers questions, handles complaints and assists each guest regarding lessons, special programs, tours and tickets, slope conditions, lift and trail access, and general information about the Winter Park/Fraser area. The Agent must maintain a friendly, sincere and professional manner and be willing to share their enthusiasm for winter sports and the Fraser Valley experience. Ongoing learning and professional common sense are needed to support guest and company needs. The Agent consistently follows I/WPOC policies and procedures set forth in the Employee Handbook.
Greet guests in a friendly and professional manner. Answer general and specific questions, giving accurate information.
Assist with selection of appropriate lessons, special programs, season passes & lift tickets, tubing tickets, tours and rental packages by verbally communicating complete details of all products, prices and pertinent information.
Responsible for working knowledge of all lessons, special programs and procedures and lesson locations, rental packages, lift tickets, season pass products, tours, product pricing, WP programs and events.
Participate in lessons and tours to fully understand and experience on-hill operations.
Be familiar with all rental equipment to fully understand and experience differences in products.
Be current on weather and snow conditions, special events and promotions within Marketing/Sales, Competition Center, the Town of Winter Park, and general ski area information.
Learn and maintain an excellent working knowledge of the computerized product sales system, including sales, discounts, comps, accounts receivable, returns, refunds, payment types and operation of printers.
Process lessons, rentals, tours, and ticket & pass sales; collect payment and give correct change; process tickets, vouchers, liability release forms, and rental forms. Direct guests to appropriate meeting place and time. Set expectations for lesson, program or tour. Direct guests to complete risk management information where applicable.
Coordinate lessons/tours and students/participants with on-hill ski & snowboard supervisors and tour guides, through personal, radio and telephone communication. Direct group leader in locating ski patrol to file liability release and emergency care consent forms.
Professionally handle guest complaints and help solve guest problems.
Prepare daily cash summary by counting and recording all monies received. Sales range from approx. $100 to $40,000+ per drawer per day. Produce daily-computerized sales reports, accounts receivable reports, comp reports and provide backup for all discounts, comps, returns, refunds and replacements. Accurately balance sales report against cash report.
Complete all data entry of Children's Center participant information and file all forms appropriately.
Responsible for being informed on all special promotions within Guest Services.
Learn all Ski & Snowboard School, Tour Center, Tubing Hill and Pass & Ticket sales policies and procedures, as well as on-hill operations.
Agents are responsible for the selling of tickets at the correct discounted price and during the correct time frame, as set forth by the Marketing Department. Agents must maintain accuracy while working with several different Travel Agent and Wholesale prices on any given ticket.
Attend regular staff meetings to discuss work assignments and review updates on pertinent information. Read staff notes and company memos daily.
Maintain sufficient supplies, forms, brochures and ticket stock at workstations.
Assist lobby, wait-lines, specific programs and tour check-in as needed.
Report and/or correct unsafe conditions regarding equipment, work area and ski area in general.
- Minimum Age
- 16+ years old
APPLY TODAY at www.winterparkresort.com/employment
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