Shift Supervisor - FT - Monument (Baptist Road)

Discover Goodwill of Southern & Western Colorado is seeking versatile and adaptable candidates with retail experience to become our Shift Supervisors.  Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Discover Goodwill's Retail Division.  We currently have locations in El Paso, Teller, Pueblo, Fremont and Mesa Counties, with potential growth on the Western Slope.  

Pay: $10.00/hr. to $12.00/hr. Depending on Experience 

OBJECTIVE:

The Shift Supervisor will be responsible for day-to-day, tactical and practical leadership of associates and teams across the entire retail center.

 RESPONSIBILITIES:

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow and aesthetics either personally or through delegation (aka “Management by Walking Around”)
• Employee leadership
  • Manages breaks
  • Redirects staff/work teams to address call-offs
  • Coaches employees verbally and with initial write-ups
  • Provides input to reviews and terminations
  • Facilitates employee purchases
• Task/Functional leadership
  • Assists in opening and closing procedures
  • Responsible for the verification step related to the daily sales report paperwork
  • Responsible for counting drawers
  • Responsible for making change between drawers and safe
  • Assist with inventory process by counting, entering, verifying
• Customer Focus
  • Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives
  • First escalation point for customer complaints
  • Point of contact for turning down donations at ADC
• Cross-training
  • Maintains knowledge of store procedures at the proficiency of a generalist with the ability to occasionally fill in for an emergency
  • Maintains knowledge to the level where operations can be maintained in the rare case where no Supervisor, Assistant Manager or Manager is able to be on premises.

QUALIFICATIONS:

• Previous supervisory experience preferred
• High school diploma or equivalent preferred
• Two years’ retail experience desired
• Familiar with product pricing, trends, fashions and seasonal changes
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff and peers.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Able to withstand prolonged standing, bending and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web based applications (i.e. Ultipro, Novatime) to meet the needs of employees and the organization. Ability to manage corporate (i.e. Outlook).

Discover Goodwill of Southern & Western Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans without regards to discrimination.  

To promote a Safe & Drug-free Workplace, a pre-employment screening may be conducted. Candidates may be disqualified for criminal history regarding drug use or sale, financial fraud, identity theft, abuse, violence, and/or theft.

Discover Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or

Physical Requirements

 

 

Continuously

Frequently

Occasionally

Never

 

5-8 hours

3-4 hours

1-2 hours

0

LIFTING: (as defined by ADA)

 

 

 

 

   Heavy:       45 lbs & over

 

 

x

 

   Moderate:   15-44 lbs

 

 

x

 

   Light:           14 lbs & under

 

x

 

 

CARRYING:

 

 

 

 

   Heavy:       45 lbs & over

 

 

x

 

   Moderate:   15-44 lbs

 

 

x

 

   Light:           14 lbs & under

 

x

 

 

PUSHING/PULLING

 

x

 

 

REACHING:

 

 

 

 

   Above Shoulder

 

x

 

 

   At Shoulder

 

x

 

 

   Below Shoulder

 

 

x

 

TWISTING

 

 

x

 

BENDING

 

 

x

 

KNEELING/CRAWLING

 

 

x

 

SQUAT

 

 

x

 

CLIMBING - use of legs only (stairs)

 

 

x

 

CLIMBING - use of arms & legs (ladders)

 

 

x

 

HEARING

x

 

 

 

VISION:

 

 

 

 

   Visual – close

 

x

 

 

   Visual – distant

 

 

x

 

   Visual - depth perception

 

x

 

 

HANDS/FINGERS:

 

 

 

 

   Simple grasping

 

x

 

 

   Fine Manipulation

x

 

 

 

   Repetitive Movements

x

 

 

 

WALKING

 

x

 

 

STANDING

x

 

 

 

SITTING

 

 

x

 

SPEAKING

x

 

 

 

OTHER - Please describe: