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in Carlsbad, CA

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About this job

  • Guarantee guest service is professional, helpful, thorough and timely.
  • Concession preparation, cashiering and maintenance duties.
  • Set up and maintain appropriate stock levels for box office and concessions.
  • Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
  • Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restrooms, hallway, auditoriums, and employee break room
  • Follow sequence of service policy for each guest transaction.
  • Answer questions from guests and resolve any concerns.
  • Adhere to all company policy and procedures.
  • Complete all opening, mid and closing procedures.
  • Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
  • Clear and reset seats and trays before and after each film.
  • Assist with crowd control and seating of guests as needed.
  • Inform management team of any guest issues and or maintenance requests.
  • Ensure the security of all box office cash and tickets.
  • Distribute and understand proper use of hearing impaired equipment.
  • Enforce ratings to keep underage guests from accessing auditoriums with adult content
  • Assist with other functions as instructed by the management team.
  • Cognizant of issues with movie projections; communicating with a manager, general manager or projectionist when issues arise.
  • Remain up to date on movie summaries.
  • Other duties as assigned.