Front Desk Agent

Our Exciting Work Environment

The Gideon Putnam is a historic destination located within Saratoga Spa State Park. Delaware North manages the hotel and dining services, as well as the famous Roosevelt Baths & Spa. 

The hotel boasts 124 rooms and 22 suites, all with views of park as well as 12,000-square feet of event space and a casual, on-site restaurant and bar, Putnam’s, serving creative cuisine inspired by the City of Saratoga Springs. 

This upstate New York destination combines more than 75 years of historic character with exceptional service and modern facilities.

 

 

Position Details

We have an exciting opportunity available for a Front Desk Agent. This position is part-time and is perfect for those with excellent customer service skills who are interested in picking up a few additional shifts per week or simply wish to stay busy.

Responsibilities

• Greets guests upon their arrival
• Performs guest check-ins and check-outs, and dispenses room keys
• Receives payments from guests for room accommodations
• Processes/posts transactions associated with guest stays 
• Coordinates with bell person for luggage transfers to rooms
• Coordinates with housekeeping/maintenance for availability and readiness of rooms
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining, packages, and Spa
• Forwards guest mail, packages and deliveries to appropriate rooms
• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages
• Completes assigned check lists and projects for scheduled shift

Qualifications

• High school diploma or GED preferred
• Minimum of 1 year prior experience in guest service capacity preferred
• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously
• Effective communication skills; ability to communicate with guests and co-workers
• Basic math skills; ability to accurately handle cash and process sales transactions
• Previous experience with Microsoft office, e-mail required; computerized point of sale system preferred

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.