Patient Access/Scheduling/Financial Counseling-Part Time & Per Diem

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It is an exciting time as we are growing and adding more new positions for all shifts.

We invite you to be considered for serving with our team.

There are many opportunities available at the main hospital and in our office locations all over the greater Grand Rapids area! Let's find the right fit for you!

Visit us online to learn more about our culture at: http://mercyhealthcareers.com/why-mercy-health

* The Patient Access department has always been an integral piece of how hospitals work. Our

department touches every patient that enters the hospitals doors. With that contact is the opportunity to present a positive image to our community. The functions related to obtaining patient demographics, service or insurance detail is a value-added dimension that enhances the patient experience in a positive and informative way.

* The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face; however, some positions are telephone based.

* The Financial Counselor is responsible for meeting with patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, Medicaid, or other local/governmental funding program) and/or require assistance in reviewing and establishing payment options. The Financial Counselor is responsible for a broad spectrum of duties, beginning with the initial patient contact, via the pre-admit/pre-registration functions and ending with the control and maintenance of the patient's account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process. The position may also perform cashier and customer service functions.

* High school diploma required. Associate's Degree or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Past work experience of at least 1 year within a healthcare provider and/or payer environment performing patient access and/or customer service activities, are highly desired but not required.

Bilingual fluent in speaking Spanish/English welcomed!

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.