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in Roseville, MI

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About this job

We have an opening for a SALES ASSOCIATE KEYHOLDER OR SHIFT SUPERVISOR AT DISC REPLAY!

If you are...

  • Excited about Movies, Video Games, and Electronics
  • Self-Motivated and Results Driven
  • Willing to go the Extra Mile
  • Friendly & Outgoing
  • Detailed & Organized

We Offer...

  • Paid Product Training
  • A Fun Atmosphere
  • Opportunity to Grow within a Company
  • The Ability to Work with the Video Games and Electronics All Day Long
  • No Sales Experience Required.
  • Employee discount. 

Disc Replay buys, sells, and trades movies, music, video games, electronics, and more. We take pride in creating a fun, relaxed culture, which makes the store more appealing to both customers and staff. Don't get us wrong: the job is very demanding and at times stressful. However, we operate in a very employee-friendly culture and love to reward and recognize our high-achievers.

Keyholder and/or Supervisor Duties/Responsibilities: Includes but not limited to:

  • All the duties and responsibilities of a Sales Associate

  • Overseeing a staff of 2-8 employees during each shift

  • Overseeing the buying of product, especially complex buys

  • Efficient opening and closing of the store

  • Reconciling the registers and safe and the beginning and end of each shift

  • Handling difficult customer situations

  • Approving cash refunds

  • Assigning tasks to staff as needed and verifying completion

  • Serving as a general role model and coach to all staff

  • Coordinating staff breaks

  • Following and ensuring staff follows guidelines outlined in the employee training manual

  • Attending monthly supervisor meetings

Preferred Qualifications:

  • 1+ year of experience in the customer service industry, preferably in a leadership role.
  • Retail experience in customer service, addressing customer complaints, coaching, motivating and disciplining employees and point of sale (POS) operation.
  • Able to perform in high-stress environments.
  • *MUST HAVE ONE YEAR EXPERIENCE AS A MANAGER OR SUPERVISOR*

When applying for this position, please answer the following questions:

  1. Why do you feel you would be a good fit for Disc Replay?
     
  2. What is your current availability, and how many hours a week are you looking to work?
     
  3. Are you applying for the Sales Associate position, Keyholder position, or the Shift Supervisor position?
     
  4. If you had to rank movies, music, video games, and electronics in order of your highest to lowest interest level, what would that ranking be?