Executive Housekeeper - Springhill Suites Dallas/Downtown - Full-time / Part-time

Our business is booming. Which is to be expected. After all, with a team like ours, success comes pretty easily. That's because our associates are -- hmm, how can we put this in a way that doesn't sound overly cocky -- the best on the planet.

Texas Western Hospitality, and managing partner Western International, own and operate over thirty-five select service, full service and extended stay hotels all carrying Marriott, Holiday Inn?and Hilton flags. We currently operate hotels throughout Texas, Arizona, and North Carolina. We have several properties under construction which will open in the near future.?

Texas Western Hospitality flies only the best flags, builds only the best hotels and employs only the best of managers. This simple, yet proven strategy has allowed us to deliver exceptional results to all of our stakeholders; investment partners, owners, associates and customers alike.

The Executive Housekeeper will assist in opening this brand new Courtyard, scheduled to open?October?2016.? During the preopening and post opening the EH will head and manage the operation of the housekeeping and laundry divisions of the hotel to ensure that hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary. Ensures that housekeeping department meets high standards of quality and efficiency so that guest satisfaction is optimized.

• Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
• Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services
• Supervises work activities of housekeeping staff
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• ompletes follow-up on vacant or occupied rooms
• Assumes functions of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Schedules staff?s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff?s adherence to schedules and duties.
• Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
• Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
• Investigates complaints regarding housekeeping services and takes corrective actions.
• Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
• Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Displays a professional image at all times through appearance and dress.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Experience

• 2 year(s): Executive Housekeeper

Education

• High School or better

Skills

• FAST PACED
• TEAM PLAYER
• PUNCTUAL
• LEADERSHIP
• HOTEL EXPERIENCE