Inbound Customer Service & Sales Representative

Position Overview

Successful candidates will believe that working hard and playing hard go hand-in-hand. HKT’s unique culture allows for the opportunity to learn and grow quickly while being challenged in a collaborative, fun atmosphere. The Inbound Customer Service and Sales Representative is responsible for meeting and exceeding sales goals while providing exceptional customer service to our valued consumers without the use of cold calling. Ideal candidates will have the desire to learn quickly, enjoy a challenge, and strive to reach high standards.

Scheduling Requirements:

• Must be able to work a full-time schedule between the hours of 8 AM to 8 PM Monday - Saturday

• $0.75 shift differential for hours worked after 6:00 PM & on weekend

Responsibilities:

• Stay current on product and service options, terms and conditions and value propositions

• Meet daily, weekly and monthly inbound call goals and other key performance metrics

• Meet quality assurance guidelines on every call

• Assist with the development and refinement of sales and contact scripts

• Maximize sales opportunities on every call

• Document key call details including contact information and call disposition

• Maintain the highest level of integrity throughout every customer interaction

• Ensure the highest level of customer service is delivered on each and every call

Qualifications/Skills:

• High school diploma or equivalent

• At least 1 year of experience in customer service and sales; high volume phone sales experience preferred

• Demonstrated success in meeting defined objectives, quotas, and deadlines

• Basic experience utilizing a variety of computer applications including MS Word and Outlook

• Excellent communication, interpersonal and influencing skills

• Call center experience

• Adept at managing multiple priorities and tasks in a fast-paced environment

• Solution oriented

• Clear and concise English speaking skills

• Good business writing skills

In return we offer:

• Competitive compensation

• Career development and advancement opportunities

• Business-casual attire throughout the week

• Friendly, open and team oriented work atmosphere

• Excellent benefits including generous medical, vision, dental and life & disability insurance