Customer Care Technical Support - Full-time / Part-time

Technical Support/Customer Care Specialist - Located in Ft. Myers,--Florida

Apply Online at www.statesidebpo.com or you can apply at our office located at 6111 South Pointe Blvd., Ft. Myers, FL 33919

The Technical Support/Customer Care Specialist is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service departmentStart Pay in Training; $9.50/hour, Production Pay; $10.00/hourPrimary Responsibilities Personal Responsibility for adherence to assigned work shift; start time, breaks, lunch and shift end Troubleshoot and provide technical support throughout call at times in stressful customer environment. This may require step-by-step instructions Multi-task on phone while accessing computers and multiple computer systems (including hardware/software) to retrieve information, and access/enter data into database or client management system Process Information: Compile and verify information or data from client's knowledge database First-Call Resolution: Manage and resolve customer issue(s) on initial call Document Information: Enter, record and maintain customer informationKnowledge, Skills, & Experience Requirements Exercise tact and sound judgment when resolving customer issues Establish and maintain effective working relationships with co-workers, management, client and customers Understand and follow detailed oral and written instructions Must retain information quickly and adapt to changing environment Effectively communicate in a clear and concise manner Exercise sound judgment in stressful situations Must be comfortable working in a fast-paced, high-volume call center environment Data entry skills required, must be able to type fast, accurately, with proper spelling/grammarStatesideBPO was founded on the idea that a better designed contact center will create a better customer experience. Many of the largest companies within the Business Process Outsourcing industry are valued for their size, but lack the innovation required to provide a positive customer experience. Customers live in a connected world, with instant access to information, smart phone applications that help them manage their day-to-day lives on the go, and endless ways to communicate with others.