USER EXPERIENCE DESIGNER

POSITION PURPOSE

At The Home Depot Quote Center, we get UX; it’s baked into our DNA. We’re excited to expand the team as we drive new initiatives. As a new member of the UX team, you will work with designers and researchers to help discover and define the insights leading to end-to-end user experiences across HDQC’s external products and internal services.

You are passionate about people. You are excited about doing fundamental research: behavioral, contextual and/or other means of capturing information from your users. You have a background in social sciences (Anthropology, Sociology, Psychology, among others). Alternatively, you have a degree or experience in a design field (Industrial, Interaction, Architecture or the like). You are open to learning new methods of applied research and are excited to learn from great mentors on the team.

You are a great communicator: verbal, written and visual. You’re as likely to use a whiteboard as you are a remote video call. You enjoy engaging with new people, learning about their work, their interests, and goals. You can communicate your insights through work models, task analysis, journey maps and other tools of the trade. 

You seek help from all sources: designers, engineers, analysts, and project managers—you enjoy collaboration. You are focused on learning as much as possible, not only about the users of Quote Center products and services, but about world-class UX processes and methods we use in-house.

As UX Researcher I, you are comfortable asking questions: questions about our users, our processes, and our work. You contribute to the UX discipline through discovery and presentations, through a willingness to learn and reflect on your learning. 

MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES
60% Translate wireframes into comps, storyboards, experience prototypes
30% Responsible for developing and communicating industry-leading creative concepts while balancing strategic development with online business objectives
10% Provide quality assurance of all creative deliverables
NATURE AND SCOPE
Position reports to the Manager, User Experience
No direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 1 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Additional Qualifications:
Mastery of all the latest design tools, platforms, and versions of applicable software programs: Mac OS, Adobe Creative Suite (Photoshop, Illustrator, InDesign and other design tools).

Preferred Qualifications:
- Demonstrated user experience design skills with expert knowledge of current design programs
- Working knowledge of experience design tools irise, viso, axure, omnigraffel
- Understanding of the capabilities and limitations of HTML, DHTML, CSS, JavaScript
- Understand W3C standards as well as browser-specific bugs and variations, in IE, Mozilla, and Safari
- Understanding of browser display differences on different platforms
- Demonstrated experience in designing creative and web pages for e-commerce websites

• Familiarity with UX Research methods and approaches
• Experience with interviewing and observation
• Basic understanding of statistics and social science experimental methods
• Experience with Agile approaches to software development
• Experience with B2B products and/or services
• 2+ years of experience in a complex multi-discipline team environment.
• Demonstrated ability to initiate and self-manage simple projects.
• Desire to thrive in a fast-moving environment, with a need to out-pace external market competition.
• Participation in the UX research field through publications, talks and/or public/conference engagements.

 Knowledge, Skills, Abilities, and Competencies:

- Ability to concept, present and execute. Act as an exemplary representative of the online experience team in its dealings with internal clients and external vendors with the ability to interact comfortably with executives at highest levels of the Company. 

- Provide strong client management skills with flawless follow-up.
- Provide creative solutions consistent with industry trends, demonstrating ability to problem-solve.
- Ability to translate complex information into easy-to-understand designs and visual elements.
- Proven ability working in fast-paced environment with shifting priorities while managing tactical deliverables and meeting deadlines.
- Ability to maintain strong rapport with teammates, and stakeholders from multiple business groups.