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Hours Full-time, Part-time
Location Grand Rapids, MI
Grand Rapids, Michigan

About this job




Dining Room Manager | Lead Our Front of House Team
 
Are you looking to advance your restaurant management experience with a growing company?

 
If so, Meritage Hospitality Group has a great job opportunity for an experienced Front of House Restaurant Manager at our flagship casual dining restaurant, Wheelhouse Kitchen & Cocktails.  If you have management experience at an upscale downtown restaurant and want to join a growing company, please apply now!  


POSITION SUMMARY

This role is responsible for creating an inviting dining experience for guests by overseeing all Front of House restaurant operations and consistently exemplifying our company's "uncommon hospitality" value, to treat all guests and team members like friends and family.

Job Title: Full-time Dining Room Manager
Reports to: General Manager
Location: Downtown Grand Rapids, Michigan
Education: High School Diploma or equivalent experience.  Hospitality or Associates degree desirable
Certifications: ServSafe strongly preferred
Experience: 2-3 years Server experience and 1-2 years of Restaurant Management experience.  3+ years FOH Management experience strongly preferred??

ESSENTIAL RESPONSIBILITIES:
  • Supervise the work completed by hosts, server assistants, and servers to ensure guests are greeted and served their meals in a timely manner with service and presentation to our brand standard.
  • Resolve any guest complaints by approaching issues with a positive attitude, and assessing when discounts are necessary to correct any errors made by the restaurant.
  • Check in with guests to ensure they are enjoying their meal, and food quality meet their expectations and adheres to restaurant quality and presentation standard.
  • Observing guest alcoholic beverage consumption to ensure a safe and friendly dining experience, and ensuring all alcohol sale and consumption laws are strictly followed by making sure guests are not over served, and having the ability to cut-off guests when deemed necessary.
  • Ensure your Front of House team follow hygiene and dress code, are punctual and prepared for each shift, and represent the restaurant well throughout their shift by completing all necessary tasks.
  • Monitor operations to minimize wastage, including food, material, and labor cost by gauging staff productivity throughout their shift and cutting staff from shifts based on restaurant needs.
  • Shorten guest wait time by assisting servers with food delivery as soon as a ticket is complete.
  • Maintain efficient Front of House operations by delegating cleaning, stocking, and prep tasks.
  • Coach your Front of House team to provide excellent guest service.
  • Work cohesively with Restaurant management team, and take direction from the General Manager to complete all tasks necessary to maintain the smooth running of the restaurant.
  • Cross-train in multiple areas of the restaurant and occasionally assist with Kitchen Supervisory responsibilities as directed by the General Manager.
WORKING CONDITIONS

Working primarily in the Front of House and Host station, Dining Room Managers will also spend some time working near food preparation areas alongside the Kitchen Management team.  Physical demands of this position include long periods of standing and walking, some bending, and lifting/carrying up to 25lbs. 

WHY WORK WITH US?

In this role, you will have the ability to make an impact on the business and your teams and see real results from your work.  We are looking for someone who has a genuine passion for the restaurant industry and foodie culture who wants to grow with us and take our restaurant and their teams to a higher level.  In return, we will provide you with a supportive work environment and do what we can to help you with your career development.  Dining Room Managers have the potential to work toward an Assistant General Manager role and above.  While the work will be demanding, we encourage work/life balance and strive to maintain a positive work culture which you will help foster in your restaurant.  You will work collectively with our Restaurant Service Center also located in downtown Grand Rapids.  We offer a competitive compensation and benefits package including paid holidays and PTO, incentive Manager bonus plan, meal discounts and other perks.

HOW TO APPLY: 

Please click on the APPLY NOW button to complete our online application forms and attach your resume.  Please also introduce yourself in a one-page cover letter telling us why you want this role.

OUR COMPANY: 

Inspired by Opportunity, Success through Service.  In addition to owning over 180 Wendy's Restaurants in eight states, Meritage Hospitality Group also owns and operates four Michigan-based Casual Dining concepts including Twisted Rooster, Crooked Goose, Freighters Eatery & Taproom and our latest concept, Wheelhouse Kitchen & Cocktails. 

Wheelhouse Kitchen & Cocktails features a contemporary twist on classic American bistro fare with seasonal recipes inspired by our Chef’s ongoing partnership with local suppliers.  The distinctive menu is complemented by a list of artisan cocktails, select wines, and Michigan craft brews. Situated in the heart of downtown Grand Rapids, the restaurant is as lively as its setting in the Arena Place district. The multi-faceted concept is your neighborhood “go-to” for leisure or business. The large bar and porch host over 85 seats, making it the perfect place to unwind after work or enjoy a pre-concert cocktail. Additionally, the versatility of the dining room provides a relaxing space for an intimate dinner, featuring a menu that appeals to the foodie in all of us.  
 
We look forward to your application!


Meritage is an equal opportunity employer