Ticket Scanner - Mt. Brighton - FT and PT - Seasonal - Brighton, MI - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Ticket Scanner is a highly energetic, motivated, and friendly person with a focus on ensuring our guests have a world-class experience. The Ticket Scanner should expect to interact with hundreds of guests over their shift, and be ready to smile, greet, and thank each and every one of them. Candidates must enjoy working outdoors and demonstrate the ability to communicate professionally with guests and co-workers to provide an Experience of a Lifetime.

As a benefit, employees of Mt. Brighton are eligible for the EPIC Season Pass which is valid at all the Vail Resorts in the United States and Canada.   This pass is also available for employee dependents at a minimal cost.    Opportunities for advancement abound, including the chance to Extend Your Winter by working at western Vail Resort in the Spring.    

JOB RESPONSIBILITIES:

• Accurately, efficiently, and independently scan all media and verify that each guest and employee has a valid product to access the ski area.
• Work on a hand-held computer with a high degree of accuracy and efficient speed.
• Effectively demonstrates the ability to learn, understand and communicate well with the guest about multiple product types and can easily adapt to changing pricing and product offerings to make suitable recommendations on products to meet the guests’ needs and the business objectives.
• Communicate professionally in-person, over the phone and on mountain radio, to both internal and external guests. Follow proper radio protocols and procedures.
• Create a fun and professional work experience while communicating in a courteous and respectful manner
• Demonstrate proficiency in opening/closing procedures, maintaining a safe work environment, and interacting with guests and working on a computer at the same time.
• Follow company/department policies and procedures including performing duties which facilitate operations and maintain cleanliness of work area while paying attention to detail.
• Maintain safety standards in work area, including snow removal/deicing.
• Participate in resort and departmental trainings and development courses; willing to cross-train and work in all areas/locations of Product Sales and Services, and cross-departmental training, as requested.
• Present a professional appearance in accordance with company guidelines for grooming and attire.
• Greet/direct guests as they arrive.
• Manage parking lot, including directing/organizing guest parking.
• Field guest issues and work to create individualized service solutions.
• Cross train as Lift Operator.
• Perform other duties as appropriate.

JOB QUALIFICATIONS:

• Ability to work well with others while maintaining a positive and enthusiastic attitude
• Ability to handle high volumes of customer interaction while delivering exceptional service in all base area operations
• Ability to communicate effectively in oral and written form (in English) including communicating on the mountain radio
• Ability to work at least 3 shifts per week, including weekends and holidays – Required
• Ability to meet the physical demands of the position including:  handle exposure to inclement weather; standing for long periods of time; bending, kneeling, stooping; and lifting up to 50 lbs.

• Prior Guest Services experience – Preferred

Work with a team that’s passionate about providing world-class experiences at one of the legendary Midwest family winter destinations. An easy drive from many southeast Michigan cities, Mt. Brighton is truly the place where Epic begins offering year-round amenities from skiing to golf and mountain biking.Become part of the Mt. Brighton family. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 142188