F&B Cashier, Food Court

Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

Job Description:

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Greet guests; seat them in restaurant according to rotation schedule

Tabulate bills using calculators, cash registers, or optical price scanners

Receive payment by cash, credit cards, comps, or automatic debits

Issue receipts, refunds, credits, or change due to customers

Record tips from credit cards, automatic debits and comp customers

Keep work area neat and clean

Assist customers by providing information and resolving their complaints

Balance register at end of shift

Build relationships with customers

Delight our guests with outstanding service

Ensure service recovery activities

Maintain clean and orderly checkout areas and complete other general cleaning duties

Assist in clearing, cleaning and resetting tables

Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

Be a participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

EDR Cashier:

Be able to work behind the serving line as a cook, as needed

Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed

Qualifications:

MINIMUM QUALIFICATIONS:

High school diploma or G.E.D. required

Six months prior food service experience preferred

Must demonstrate the following essential knowledge and skills:

Able to attend to multiple priorities simultaneously

Legible handwriting

Ability to add, subtract, multiply, or divide quickly and correctly

Ability to talk to others to convey information effectively

Willing to learn and be adaptable with attention to detail/observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

Must be able to bend, reach, kneel, twist and grasp

Must be able to have continuous use of hands and arms

Must be able to be on feet for 8 hour shift

Must be able to have exposure to secondhand smoke

Must be able to respond to visual and aural cues

Must be able to read, write and speak English

Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 4.20. 12