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Hours Full-time, Part-time
Location Mount Laurel, NJ
Mount Laurel, New Jersey

About this job

The Kids Operations Assistant Manager (KOAM) is responsible for the operations of the PlaySpace/Child Center while upholding Life Time's Mission and Vision Statements through the Healthy Way of Life Principles. The KOAM will deliver the highest level of customer service, management, and consistency to both Members and Team Members. The KOAM and Team Members will ensure the best experience for our youngest members with a focus on safety and active play. Upholds the fulfillment of Life Time Fitness' Mission Statement.

Major Duties & Responsibilities

Member Experience

* Greets and welcomes parents and children in a warm and friendly manner

* Exhibits outstanding customer service by developing positive relationships with members

* Ensures PlaySpace/Child Center Team Members provide a safe and friendly environment for the Members

* Sets the standard for the Kids Department by providing exceptional customer service and meeting the Members' needs and expectations

* Responds to Member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner

* Provides a safe, clean, and organized PlaySpace area for members

* Connects members to the correct program that fits their area of passion

* Markets and promotes Kids programs and activities in the club to increase participation

Sales & Promotional

* Promotes Life Time Kids classes

* Ensures Team Members understand and promote all Life Time Kids programs

* Promotes all Life Time programs, products, and services

* Markets and promotes Life Time Kids programs and activities in the club to increase participation

Financial & Budgetary

* Manages the PlaySpace/Child Center payroll within budgetary guidelines daily

* Makes recommendations regarding the annual department budget to the Kids Manager or General Manager

* Monitors Profit and Loss statements

* Formulates, monitors and reconciles the budget and financial reports

* Complete inventory and assist in ordering and maintaining supplies, toys and equipment in PlaySpace/Child Center

Managerial & Supervisory

* Manages and supports all PlaySpace/Child Center Team Members

* Ensures all certifications and LTU classes are current in the department

* Completes and documents daily inspections to ensure cleanliness and safety

* Submits incident reports in a timely matter

* Completes new hire paperwork, payroll, and scheduling in a timely manner

* Trains team members through shadowing team members, orientation, direction and feedback.

* Tracks all pay scale statistics

* Assesses individual performance, provides feedback, and coaches PlaySpace/Child Center Team Members accordingly

* Makes hiring, promotion, disciplinary, and termination recommendations to the Kids Manager. Completes casting, interviewing and hiring of Kids Academy team members

* Facilitates in-services monthly or quarterly in-services

* Resolves child conflicts in a swift and professional manner

Responsibilities of All Positions

* Supports and articulates the Life Time mission statement

* Adheres to company policies and procedures

* Ensures cleanliness of the club using all 5 senses:

* Sight to ensure club is neat and orderly

* Sound to ensure music levels are appropriate

* Touch to ensure floors, countertops, etc are clean and dry

* Taste to ensure the food & beverages in the caf are up-to-standards

* Smell to ensure the club is fresh and odor free

Customer Service:

* Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety:

Safety responsibilities include:

* Complies with all company safety rules

* Uses all required safety devices and personal protection equipment

* Reports accidents and injuries to supervisor as soon as possible

* Participates in safety training and safety inspections

* Suggests methods of preventing hazards to safety committee

Education:

* High School diploma or GED

* Two-year college degree (preferred)

Experience:

* Two years of customer service experience

* Two-year experience teaching or working in a children's program

* Two-year experience in day care setting as a lead teacher or two consecutive summers of camp experience with increased responsibility

* Two-years of supervisory/management experience

Licenses / Certifications / Registrations:

* CPR

* First Aid

* Early Childhood Education Certificate preferred

* Successfully complete and pass Kids Activities Department Head Certification

Other Requirements

Must complete all state or federal requirements prior to first day of directly working with children or within other specified timeframe. Requirements vary by state.

These requirements may include but are not limited to:

* Tuberculosis test

* All required vaccinations (or signed exemption)

* Fingerprints taken by a local police department for a background check

* Background checks required by state specific child care licensing laws that are in addition to Life Time background check

* Continuing education courses for continued employment in working with children

* Infant and Children First Aid and CPR Certifications

All requirements must be completed at the cost of the applicant, unless prohibited by law.

Knowledge, Skills, Abilities and Other Characteristics

* Excellent customer service skills, energetic, enthusiastic, and motivational

* Excellent interpersonal skills

* Ability to build relationship with members

* Ability to resolve concerns in a professional, tactful manner

* Ability to acknowledge difficult situations and respond accordingly

* Comfortable working with people of all ages

* Ability to tolerate loud noises

* Firmly but tactfully enforce Life Time policies and procedures

* Ability to train, lead staff, and effectively build teams

* Ability to multi-task and learn quickly

* Excellent time management and organizational skills

* Ability to operate a personal computer including Microsoft Excel and Word

Language Ability -- Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before groups of customers, clients, and other employees of the organization in English.

Math Ability -- Basic: Ability to perform basic calculations such as addition, subtraction, multiplication, and division.

Reasoning Ability - Basic: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to research and solve simple problems usually in standardized situations.

Technical Skills: To perform this job successfully, an individual must have basic personal computer knowledge and the ability to properly use the time clock.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to move about the club without assistance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and / or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment. The noise level is usually moderate.