Customer Service Rep

Customer Serrvice Representative, 1st shift:


Providing logistics services since 1951


More than 120 value-added distribution centers


36M+ square feet of flexible warehouse space


Global network including North America, Europe, Australia and Asia


Over 10,000 employees and growing


Leading the Supply Chain Industry.
One of the largest 3PL companies in the world, providing integrated global supply chain management solutions including transportation, warehousing, customs brokerage, freight forwarding, and import and export consulting services.
Job Description:
Primary Duties:

Interacts with customers by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Works with management regarding product routing for customers
Other duties as required and assigned





Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Must have advanced excel skills
Previous experience in logistics is required