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IT Help Desk Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 441 Lexington Avenue, 18th Floor New York, New York |
About this job
Provide technical assistance to users. Answer questions or resolve computer problems for end users in person, or in the case of remote employees, via telephone and/or remote support tools. Provide assistance with computer hardware, software, printing, electronic mail, Windows operating systems and Microsoft Office.
Tasks
Support the help desk function to ensure timely resolution of support requests.
Provide end user support for both local and remote employees.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation and configuration of computer hardware, mobile devices, operating systems and software.
Read technical manuals, confer with users and/or conduct technical diagnostics to investigate and resolve problems or to provide technical assistance and support.
Escalate problems internally or to vendors or other external service providers as appropriate.
Adhere to standard procedures and work instructions to ensure a consistently high quality end user experience.
Log activities in the appropriate IT systems including helpdesk request management
Support the asset management function to ensure accuracy of data in hardware and software databases.
Contribute to the documentation of relevant processes and procedures in IT knowledge management system.
Contribute to the development of training materials and procedures, and to the training of users in proper use of hardware or software.
Maintain IT Lab in an organized fashion.
Work Experience Requirements:
Building and repairing/troubleshooting PC hardware and software
Installation and troubleshooting of Windows 7 and Windows 10 operating systems
Installation and troubleshooting of Microsoft Office 2010/2013/2016
Installation and troubleshooting of desktop and network printers
Configuration and troubleshooting of mobile phones and tablets
Understanding of PC imaging concepts and use of products such as Paragon, Redo or Acronis
Removal of viruses and other forms of malware and use of antivirus and anti-malware software
Customer focused with excellent oral and written communication skills
Self-starter with good organizational and prioritization capabilities
Able to function well as a member of a team
Able to lift up to 50lbs
#LI-RC1
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Tasks
Support the help desk function to ensure timely resolution of support requests.
Provide end user support for both local and remote employees.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation and configuration of computer hardware, mobile devices, operating systems and software.
Read technical manuals, confer with users and/or conduct technical diagnostics to investigate and resolve problems or to provide technical assistance and support.
Escalate problems internally or to vendors or other external service providers as appropriate.
Adhere to standard procedures and work instructions to ensure a consistently high quality end user experience.
Log activities in the appropriate IT systems including helpdesk request management
Support the asset management function to ensure accuracy of data in hardware and software databases.
Contribute to the documentation of relevant processes and procedures in IT knowledge management system.
Contribute to the development of training materials and procedures, and to the training of users in proper use of hardware or software.
Maintain IT Lab in an organized fashion.
Work Experience Requirements:
Building and repairing/troubleshooting PC hardware and software
Installation and troubleshooting of Windows 7 and Windows 10 operating systems
Installation and troubleshooting of Microsoft Office 2010/2013/2016
Installation and troubleshooting of desktop and network printers
Configuration and troubleshooting of mobile phones and tablets
Understanding of PC imaging concepts and use of products such as Paragon, Redo or Acronis
Removal of viruses and other forms of malware and use of antivirus and anti-malware software
Customer focused with excellent oral and written communication skills
Self-starter with good organizational and prioritization capabilities
Able to function well as a member of a team
Able to lift up to 50lbs
#LI-RC1
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
1-3 years as a help desk representative in a corporate environment
A+ Certification a plus
Microsoft Certified Professional (MCP) in a current Windows Desktop OS a plus
A+ Certification a plus
Microsoft Certified Professional (MCP) in a current Windows Desktop OS a plus
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