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in Irvine, CA

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Hours Full-time, Part-time
Location 1 Glen Bell Way
Irvine, California

About this job

Do you love helping people, are you a great troubleshooter? We are looking for EXTRAORDINARY Help Desk Analysts:
Staffmark is seeking a Help Desk Analyst to work at the Taco Bell Corp. headquarters. This is a temp to hire contract assignment where individuals will be Staffmark employees on site at The Taco Bell Corp. headquarters.

Analysts are responsible for providing technical assistance and support related to POS systems, hardware, or software and network issues. Detailed duties are listed below:


Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.


Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as Hardware problems.


Troubleshoot 1st level calls as volume dictates-98% phones


Defuse confrontational calls


Perform remote dial-in connection help to resolve issues


Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)


Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations


Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion


Install, modify, and repair computer hardware and software


Install computer peripherals for users.


ALL SHIFTS AVAILABLE-- DAYS/ AFTERNOONS/ NIGHTS


Equal Opportunity Employer Minorities/Women/Veterans/Disabled



Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

Requirements:
  • Continued Education in IT or related certifications preferred
  • Help Desk/Technical Support experience (1-3 years)
  • Ability to type a minimum of 35 WPM
  • Great oral and written communication skills