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in Omaha, NE
Technical Support Specialist - Full-time
Hours | Full-time |
---|---|
Location | 12111 Emmet Street Omaha, Nebraska |
About this job
EMS Inc. is a growing contact center nestled in the Northwest part of Omaha, Nebraska.
The Company:
EMS is a leading Provider of Outsourced Customer Services. Our core values: respect, dignity, honesty, fairness, innovation and improvement. At EMS we believe attitude is everything. Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients making our positions rewarding and fun! Our talented agents work together to create effective, goal-driven solutions. Providing a professional work environment with access to rewards excellence is what makes EMS a great place to work.
Our Agents:
Our agents are part of a supportive, customer service-oriented team that assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and applications. This is a central point of entry for customers seeking assistance, information/status updates and resolution. Agents work to resolve questions from password resets, updates to basic desktop application support and take any necessary steps to troubleshoot and/or resolve the issue. Must be able to handle difficult customers and recognize when to escalate the issue for higher level support.
Qualifications
Minimum:
· High school diploma or equivalent
· Aptitude for helping customers
· Strong written and verbal communication skills
· Positive and professional attitude
· Ability work both individually and in a team
· Previous technical, help desk or call center experience
· Eligibility to work in the US
Required:
· Familiarity with phone Apps, Internet, Email, and Microsoft Office
· Strong computer skills and ability to navigate through multiple screens
· Quick learner who enjoys using trouble-shooting and problem-solving skills
· Preferred Associates Degree in technical and/or related field
· Availability for 1 weekend day preferred
EMS Offers:
· Paid on-the-job training
· Medical, dental, vision, and life insurance benefits
· Casual, but engaging work environment
· Individual work spaces
· Complimentary breakfast on Fridays
· Free parking
· North-West Omaha location