Barista

We work hard. We have tremendous amounts of respect for each other and for what we do. We are progressive, open and evolving, but uncompromising in our commitment to quality. We are focused on sustainable growth and value everyone’s contribution and we also have lots of fun together. We are a passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better. And we drink the best office coffee on the planet. 

Summary

Provide exceptional customer service as a Barista in our cafés.  Provide a coffee experience for the customer that has never been created before.  Make the customer experience unforgettable. 

Essential Functions

•         Greet all customers with a friendly smile.
•         Provide friendly, efficient and personal service to each customer.
•         Create a rapport with customers by learning their names and favorite drinks.
•         Educate customers on all of our products.
•         Maintain high quality and consistent product standards.
•         Strive for the highest level of customer satisfaction.
•         Accurately process transactions in the POS system.
•         Cup and taste coffee regularly to maintain familiarity with product and quality standards.
•         Stay informed of new coffee availability and attributes.
•         Communicate with team members and management to solve problems and improve service.
•         Support a positive work environment.
•         Other duties as assigned.

Supervisory responsibilities

•         None

Qualifications

•         Demonstrated passion and enthusiasm for coffee
•         Customer service that is executed in a personal and professional manner
•         Understanding of coffee shops and specialty retail
•         Desire to educate others about our coffee and espresso methods
•         Strong attention to detail and healthy respect for cleanliness and sanitation
•         Excitement about the task of ensuring that each customer has a quality experience in our café
•         Open to criticism and constantly striving to improve
•         Ability to multi-task with ease

Physical Demands

•         Stand and walk—must be able to stand for shifts and move about the café
•         Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery
•         Taste/Smell – ability to detect and perceive smell of coffee
•         Talk/hear – frequently communicates with customers
•         Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally

Work environment

•         Work is performed at the cafe
•         The work environment can be noisy

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law.