Entry: Lift Operations - Afton Alps - Full and Part Time - Winter - Seasonal - Hastings, MN - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Summary of Job: Assists passengers in the safe loading and unloading of Afton Alps 18 ski lifts, tow ropes, and conveyors. Provides excellent customer service by interacting with all lift passengers. Maintains both the load and unload ramps by shoveling and grooming the ramps/low clearance areas.

Essential Job Responsibilities:

• Assist all passengers in the safe loading and unloading of the ski lift.
• Provide instruction and superior customer service by interacting with and talking to all lift passengers.
• Stall chairs to ensure the comfort and safety of passengers loading the lift.
• Slow or stop the lift as necessary to ensure passenger safety.
• Maintain load and unload ramps and areas around all lift stations by shoveling and/or raking snow.
• Ensure all chairs are clear of snow or ice before loading passengers.
• Implement emergency procedures, including contacting Ski Patrol (as necessary).
• Perform daily pre-operation inspections and post-operation shutdown procedures.
• Answer guest questions by being familiar with Afton Alps layout, products and services, or by asking someone who can answer the guest's question.
• Maintain cleanliness of lift shacks and work area, remove trash when necessary.
• Other lift operations duties as assigned.
• Demonstrate the ability to communicate professionally to coworkers and guests.
• Adhere to all policies, rules, and regulations of Vail Resorts and Afton Alps.
• Create and maintain a productive and safe work environment, including the completion of all company mandated safety-related training and assessments.
• Assist other departments, as needed.
• Adhere to and role model the company’s mission, vision, and values.
• Other duties, as assigned.

Job Requirements:

• Education: High school diploma or equivalent.
• Age:  Must be 18 years of age or older.
• Work Experience: Good work ethic and dependability.
• Preferred Skills: Possess excellent employee and public relations skills and enjoy working with the public.
• Indoor/Outdoor: Enjoy working outdoors in all kinds of weather. 
• Equipment Used: Shovels, rakes, brooms and other hand-held snow grooming equipment.
• Must be able to climb, balance, stoop, kneel, crouch, crawl, stand, walk, push, pull, lift, grasp, feel, hear, see, repetitive motions, carry, as needed for most of your work day.
• This position is seasonal running approximately November through March.
• Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.
• High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
• Must demonstrate ability to receive and give direction and act upon it.
• Ability to communicate fluently with coworkers and guests in English.

Physical Requirements: This position works primarily outside, and requires prolonged periods of standing and walking on slippery and/or uneven snow or icy surfaces. Must remain alert and attentive at all times.  Must lift up to 50 pounds, and stall chairs up to 220 lbs.  Shoveling large volumes of snow and/or ice is required.

Competencies:

• Serve Others: Own It. Personalize It. Elevate It.

Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.

• Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.

Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.

• Drive Value: Grow profit through smart and innovative business practices.

Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.

• Do Good: Preserve our natural environment and contribute to the success of our local communities.

Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.

• Be Safe: Be committed to the safety and wellness of our employees and Guests.

Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.

• Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.

Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.

Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 142047