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Restaurant Associate - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lakeport, CA Lakeport, California |
About this job
Provides \"World Class\" Member Service by surprising and delighting our members every day. Provides food service according to industry food standards.
* Ensures customer care and selling are #1 priority * Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training * Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas * Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues * Possesses knowledge of all areas of the store including specific locations of merchandise * Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support * Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department * Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food * Makes sure to turn on all machines and ensures that they are functioning properly before the store opens * Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex. Cotton candy and popcorn) are replenished as needed * Understands all register functions including how to process all transactions and forms of tender * Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages * Responsible for providing food service according to industry food standards * Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis * Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station * Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours * Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner * Performs other duties as assigned * Ability to have a positive and friendly demeanor * Ability to be cross-trained * Have strong verbal, writing, reading, and arithmetic skills * Ability to understand and follow verbal and written instructions * Demonstrate strong skill set in suggestive selling techniques * Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs * Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching * Retail experience or equivalent
EEO EMPLOYER
* Ensures customer care and selling are #1 priority * Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training * Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas * Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues * Possesses knowledge of all areas of the store including specific locations of merchandise * Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support * Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department * Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food * Makes sure to turn on all machines and ensures that they are functioning properly before the store opens * Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex. Cotton candy and popcorn) are replenished as needed * Understands all register functions including how to process all transactions and forms of tender * Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages * Responsible for providing food service according to industry food standards * Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis * Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station * Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours * Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner * Performs other duties as assigned * Ability to have a positive and friendly demeanor * Ability to be cross-trained * Have strong verbal, writing, reading, and arithmetic skills * Ability to understand and follow verbal and written instructions * Demonstrate strong skill set in suggestive selling techniques * Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs * Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching * Retail experience or equivalent
EEO EMPLOYER