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Chase Merchant Services-Client Operations Support Executive - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dallas, TX Dallas, Texas |
About this job
Job Description:
JPMorgan Chase & Co. (NYSE: JPM), is a leadingglobal financial services firm with assets of $2.5 trillion and operationsworldwide. JPMC serves nearly half of America's households with a broad rangeof financial services, including personal banking, credit cards, mortgages,auto financing, investment advice, small business loans and payment processing.Customers can choose how and where they want to bank: 5,300 branches, 16,000ATMs, mobile, online and by phone. For more information, go toChase.com.
Merchant Services is the global payment processing businessfor JPMorgan Chase & Co. Merchant Services is the world'sleading merchant acquirer with over $1 trillion in annual transaction volume in2016. ChaseNet is a customized closed-loop proprietary payments platform, andChase Pay is the firm's new digital wallet that makes mobile transactionssimple, safe and rewarding. Merchant Services is a leading provider ofpayment, fraud and data security for companies large and small and capable ofauthorizing transactions in more than 130 currencies.
The Client OperationsSupport Lead (Executive Director) is responsible for providing leadership supportingclient escalation issues, determining solutions and root cause to supportinternal and external clients. Thisexperienced leader will be responsible for:
* Managing a team of Analysts responsible for supporting RMs and other resources to track, solve and close complex issues
* Hire and train diverse and talented team to address immediate issues and identify the root cause
* Provide cross-firm leadership and influence to drive client solution in a timely fashion and ensure the larger root cause issue is identified, tracked and closed
* Proven ability to influence teams and partners to challenge the status quo and influence change
* Skilled at conflict management -- steps up to conflicts as a challenge, reads situations quickly, focused listening and can hammer out tough agreements and settle disputes equitably finding common ground and gaining cooperation with minimum noise
* Skilled at directing others, developing direct reports by establishing clear directions in a well-planned and thought out manner to bring out the best in people while delivering a solid service experience for our clients
* Continuouslyre-evaluating performance and making informed decisions on process and controls
10+ years' experiencein leadership, service, operations or product management with strong peoplemanagement experience
* Bachelor's degree required; Master's degree preferred
* Deep knowledge of payments infrastructure and credit card processing
* Experience effectively leading multi-faceted business teams
* Supportingthe development of executive presentations and updates with confidence,decisiveness, integrity and vision
* Experienceoperating closely with the Relationship Managers, IT, Operations, Changereadiness, and the Client Experience Teams to understand the needs of the firmand our clients in order to create and maintain a standard of service andcommunication of issues to clients and other LOBs
* Self-starter with excellentanalytical, communication and problem-solving skills
* Understanding of customer processing and broad knowledge of financial/banking. Required experience in the Merchant Acquiring Industry -- 6+ years
* Proactively identify and syndicate potential solutions
* Encourages and embraces culture of continuous improvement - and viewed as a Role model by others in work ethic and work product
* Understands the business at large with in-depth knowledge of immediate client base and awareness of those areas with interdependencies Understands big picture and connects business strategy to function or department goals
* Able to manage influence upward and downward within function/department
* Communicates a clear and compelling purpose relevant to the business strategy/goals for a decision/function/project
* Ability to effectively engage diverse internal groups independently
* Provides counsel and makes sounds decision based on thorough assessment of the issues and outcomes
* Continuing to develop subject matter expertise
* Proven ability to develop relationships with those having similar and/or competing agendas
JPMorgan Chase & Co. (NYSE: JPM), is a leadingglobal financial services firm with assets of $2.5 trillion and operationsworldwide. JPMC serves nearly half of America's households with a broad rangeof financial services, including personal banking, credit cards, mortgages,auto financing, investment advice, small business loans and payment processing.Customers can choose how and where they want to bank: 5,300 branches, 16,000ATMs, mobile, online and by phone. For more information, go toChase.com.
Merchant Services is the global payment processing businessfor JPMorgan Chase & Co. Merchant Services is the world'sleading merchant acquirer with over $1 trillion in annual transaction volume in2016. ChaseNet is a customized closed-loop proprietary payments platform, andChase Pay is the firm's new digital wallet that makes mobile transactionssimple, safe and rewarding. Merchant Services is a leading provider ofpayment, fraud and data security for companies large and small and capable ofauthorizing transactions in more than 130 currencies.
The Client OperationsSupport Lead (Executive Director) is responsible for providing leadership supportingclient escalation issues, determining solutions and root cause to supportinternal and external clients. Thisexperienced leader will be responsible for:
* Managing a team of Analysts responsible for supporting RMs and other resources to track, solve and close complex issues
* Hire and train diverse and talented team to address immediate issues and identify the root cause
* Provide cross-firm leadership and influence to drive client solution in a timely fashion and ensure the larger root cause issue is identified, tracked and closed
* Proven ability to influence teams and partners to challenge the status quo and influence change
* Skilled at conflict management -- steps up to conflicts as a challenge, reads situations quickly, focused listening and can hammer out tough agreements and settle disputes equitably finding common ground and gaining cooperation with minimum noise
* Skilled at directing others, developing direct reports by establishing clear directions in a well-planned and thought out manner to bring out the best in people while delivering a solid service experience for our clients
* Continuouslyre-evaluating performance and making informed decisions on process and controls
10+ years' experiencein leadership, service, operations or product management with strong peoplemanagement experience
* Bachelor's degree required; Master's degree preferred
* Deep knowledge of payments infrastructure and credit card processing
* Experience effectively leading multi-faceted business teams
* Supportingthe development of executive presentations and updates with confidence,decisiveness, integrity and vision
* Experienceoperating closely with the Relationship Managers, IT, Operations, Changereadiness, and the Client Experience Teams to understand the needs of the firmand our clients in order to create and maintain a standard of service andcommunication of issues to clients and other LOBs
* Self-starter with excellentanalytical, communication and problem-solving skills
* Understanding of customer processing and broad knowledge of financial/banking. Required experience in the Merchant Acquiring Industry -- 6+ years
* Proactively identify and syndicate potential solutions
* Encourages and embraces culture of continuous improvement - and viewed as a Role model by others in work ethic and work product
* Understands the business at large with in-depth knowledge of immediate client base and awareness of those areas with interdependencies Understands big picture and connects business strategy to function or department goals
* Able to manage influence upward and downward within function/department
* Communicates a clear and compelling purpose relevant to the business strategy/goals for a decision/function/project
* Ability to effectively engage diverse internal groups independently
* Provides counsel and makes sounds decision based on thorough assessment of the issues and outcomes
* Continuing to develop subject matter expertise
* Proven ability to develop relationships with those having similar and/or competing agendas
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