Customer Relationship Rep

Start a rewarding career with Barclaycard and gain access to unique benefits, supportive company culture and opportunities for professional growth.

The strongest impression of any company begins with the service you receive. We invite you to be the voice that carries customers through their interactions with Barclaycard. A Relationship Manager is the company's primary interface with existing and potential customers. In this role, you'll receive inbound calls, educating customers on specific account information, addressing concerns and answering inquiries to make it as easy and as desirable as possible to do business with Barclaycard.

Compensation ranges from $12.00 to $15.00 an hour plus opportunities for shift differential and incentives

Your Role

• Receive inbound phone calls and internet chat sessions from customers to service their needs effectively and efficiently
• Listen actively and establish rapport to quickly understand and analyze customer needs
• Use computer software application to properly service customers' accounts while adhering to compliance regulations and security policies
• Consistently meet performance standards set by department

Essential Skills

• 1 year plus in customer service (including retail and service industry)

Preffered Qualifications

• Banking or credit care call center experience
• Good judgment and the ability to take personal responsibility for providing great customer experience
• Excellent communication and influencing skills, and a collaborative, team-based approach to work
• Attention to detail, understanding the importance of accuracy and responsiveness
• Strong PC skills

Our Culture and Benefits:

All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including:

• Medical & Drug Prescription Coverage
• Dental & Vision Insurance
• HSA / Flexible Spending Accounts
• Life & Disability Insurance
• 401K
• Robust Work/Life Benefits (Commuter reimbursement, employee assistance, time off, etc.)

About Us

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Your Application

To be considered for this role, click on the apply button now.

Barclays Values & Diversity

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.  We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.