Guest Care Center Representative-PT

As a direct representative for Lowes Foods this individual provides extraordinary service to both internal and external guests.

Responsibilities

1. Acts as a direct representative for Lowes Foods.
2. Cooperates with store and corporate hosts to facilitate guest satisfaction.
3. Handle incoming Hotline calls, guest emails, USPS correspondence, Lowes Foods to Go orders and product requests.
4. Analyze guest complaints, research solutions, and follow up with Store Managers on guests.
5. Maintain appropriate reports applicable to position.
6. Perform other miscellaneous tasks as assigned by supervisor.

Qualifications

1. Proven strong guest service orientation and skills.
2. Excellent oral and written communication skills. Ability to articulately relate to guests via telephone.
3. Proven ability to follow policies, accept internal controls and supervision and work within the given rules.
4. Proficient with personal computers, Microsoft Word and Excel programs.
5. Ability to maintain confidentiality at all times.
6. Good analytic and critical thinking skills necessary.
7. Proven ability to handle pressure and maintain a pleasant and courteous manner. Must be courteous and professional at all times.
8. Ability to multi-task with ease, think clearly, be objective in decision making, team player and get along with others in a fast-paced environment.
9. Ability to sit, use a PC, and interact via telephone and e-mail for long periods of time required. Also, ability to infrequently lift 25 lbs., if necessary.
10. Bilingual fluency is preferred.
11. Must be able to work flexible shifts including evening and weekends.