Manager, Merchandising Operations - Digital Services

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

This position is responsible for the daily execution of hotel level merchandising tactics for programs within Marriott Digital Services (MDS), Marriott's comprehensive in-house digital services program for hotels. This centralized offering provides individual hotels with comprehensive digital activation services across digital functions like Search engine optimization (SEO), Social Media, Content, Merchandising and Paid Media and operates in an agency-like model within the Global eCommerce Digital Services organization.

The Manager, Merchandising Operations is responsible for the on time delivery of all merchandising tactics across both internal Marriott teams and external partners. This role implements the hotel level merchandising daily functions to ensure consistent delivery of tactics and adhere to Service Level Agreements (SLAs) as outlined by each tactic.

The Manager, Merchandising Operations is tasked with staying up-to-date on industry best-practices and partners with the Manager, Merchandising Strategy to operationalize new program ideas, techniques and tactics within the MDS program. This position reports to the Director, Daily Operations.

CANDIDATE PROFILE

Education and Experience

* BS/BA degree in marketing, communications, advertising, or related field.

* 2 years of relevant work experience (digital marketing, SEO, etc.)

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

* Executes the daily merchandising tactics within the Digital Services programs.

* Completes processes and workflow of the following tactics:

* Offer creation and syndication

* Campaign landing page creation and syndication

* Onsite merchandising opportunities

* Offsite merchandising opportunities

* Enterprise merchandising opportunities

* Email marketing

* Develops specific goals and plans to prioritize, organize, and accomplish work within respective Center of Excellence.

* Regularly reviews the current workflow of merchandising strategy & tactics, in partnership with Daily Operations, including the development of effective offers, the creation of rich landing pages promoting offers, and the syndication of offers throughout Marriott's website ecosystem and network of partners.

* Continually updates and aligns merchandising strategies with new and emerging best practices, to improve quality, effectiveness and efficiency.

* Executes new hotel level merchandising strategies especially related to regional specific or in-language merchandising strategies for Marriott global hotel website optimization.

* Responsible for the implementation of new merchandising strategy tactics, including on-site and off-site optimization

* Engages with merchandising agencies to leverage capabilities and extend scale to deliver hotel-level merchandising tactics with the Digital Services programs.

* Implements regional specific or in-language merchandising strategies for Marriott global hotel website optimization.

* Creates new operational workflows, training guidelines and documentation (as needed) to continually improve social tactic quality and effectiveness.

* Adheres to specific goals and plans to prioritize, organize, and accomplish work within respective Center of Excellence.

* Creates, implements and measures on-site and off-site merchandising marketing effort.

* Complies and keeps merchandising guideline documentation and standards up to date, to ensure quality, consistency and brand voice for hotel websites.

* Manages and implements work and projects as assigned.

* Generates and provides accurate and timely results in the form of reports, presentations, etc.

* Analyzes information and evaluates results to choose the best solution and solve problems.

* Provides timely, accurate, and detailed status reports as requested

* Manages the flow of questions and directs questions.

Supporting Operations

* Adheres to merchandising SLAs by tactic

* Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

* Establishes and maintains complete and up-to-date information to ensure accurate reporting.

* Represents team in resolving situations.

* Maintains and manages inventory and service operations.

Additional Responsibilities

* Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

* Attends and participates in all relevant meetings.

* Presents ideas, expectations and information in a concise, organized manner.

* Uses problem solving methodology for decision making and follow up.

* Maintains positive working relations with internal customers and department managers.

* Manages time effectively and conducts activities in an organized manner.

* Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

* Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

* Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

* Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

* Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

* Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

* Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.

* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

* Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

* Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

* Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

* Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

* Experience merchandising offers on large owned and partner platforms a plus

* Hospitality and/or local marketing background a plus

* Working knowledge of travel channel platforms: search engines, online travel agencies, meta search sites, review sites, etc.

* Strong communication skills; ability to create and critique offer proposition and call to action messaging

* Strong attention to detail, high energy and positivity

* Strong Project Management skills with the ability to manage multiple projects simultaneously

* Strong written/oral skills, including presentation skills

* Experience managing and leading a tactical team preferred

* Works with manager to improve and increase skills and knowledge

* Proficient in Microsoft Office, specifically Word, Excel and PowerPoint

* Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

* Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

* Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

* Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

* Reading Comprehension -- Understands written sentences and paragraphs in work related documents.

* Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.