Gift Shop Associate - Part-time

Our retail associates are the face of our company. To be apart of us, we look for candidates who enjoy being part of a team, taking initiative, making a difference in someone's life, compassionate, and, most of all, committed in providing world-class customer service. Our store is located inside Medical City Hospital Building A.

Responsibilities:

CUSTOMER

• Provides an exceptional customer experience that inspires repeat business.
• Addresses customers' concerns and informs Manager immediately.

OPERATIONS

• Ensures excellent guest relations; approaches customer with greeting when they arrive and answers telephone calls within one ring.
• Asks open ended questions to identify product the customer is trying to send.
• Provides detailed information regarding flowers and gifts to educate customers.
• Enters orders in POS system and gathers customer information and signatures.
• Pulls up account information and gathers name, address and delivery date, collects payment information, processes order and recaps the order.
• Monitors orders and confirms details on a constant basis to ensure customer selection is processed correctly.
• Merchandises all products in the gift shop.
• Sweeps, cleans and rearranges product throughout the day to ensure a clean and full retail environment that drives customer sales.
• Waters plants and refills vases in cooler on a weekly basis.
• Monitors inventory and identifies flowers that are not up to Dallas Petals standards and documents on waste sheet.
• Orders arrangements for cooler and plants for the floor, as needed.
• Enters special requests for flowers and plants into POS system.
• Makes deliveries to patient rooms and offices inside of Hospital.
• Opens and closes register at end of day and balances the till.
• Maintains confidential customer information.
• Works closely with team at DC to ensure delivery and availibility of any orders placed.

TEAM

• Ensures 100% compliance with all company policies, guidelines and procedures.
• Supports and assists team members on as needed basis.
• Maintains neat and clean appearance at all times.

Skills and Qualifications:

• Guest service mentality; is sociable and friendly and has a genuine desire to serve the customer.
• Good verbal communication and listening skills.
• Self starter who is energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Successfully works on own for extended periods of time.
• Forms strong working relationships within team.
• Must be able to stand for duration of work shift.
• Identifies additional tasks to be completed and willingly assists others.
• Nonsmoker.
• Minimum one year of retail/customer service experience.
• Must be able to work at least two Saturdays a month open to close. We are flexible for the remainder of the week as long as you are able to work shifts that fall between 8am-6:00pm Monday - Friday.