Tech support engineer - Full-time

We are seeking Third Level Tech Support candidate with the ability to troubleshoot and resolve complex problems with data integrity, OASIS program functionality, game software and hardware, and SQL server either remotely or on-site.

Below are services provided by Third Level Support:

• Provides 24 hour support to NSSC (National Service Support Center), field technicians, and customers.
• Writes and develops complex SQL queries.
• Analyzes data trends.
• Rewrites SQL stored procedures (Programming).
• Reproduces issues in test and lab environment.
• Describes technical issues in written and verbal to R&D, NSSC, and customers.

Experience : Requires a minimum of three years’ experience in a related technical service and support role, and in casino operations. Minimum of three years’ experience with database platforms (i.e. MySQL, Oracle, DB2, MSSQL)

Provides ad-hoc technical training to customers on games and OASIS Customers either verbally or written communication.

Bachelor’s degree in Computer Science or related field, or its equivalent. Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Database Administrator (MCDBA) or its equivalent.

Skills, knowledge, and qualifications:

• MS SQL Server 2000, 2008 and/or 2012.
• Transact SQL programming.
• Excellent written and verbal communication skills.
• Must be able to work independently and require little direction.
• Must be able to act as team leader and redirect workflow appropriately.
• Proven customer relation skills.
• Must be able to obtain gaming license in all jurisdictions that have the OASIS product line.
• Must have strong analytical, problem identification and problem solving abilities.
• Must be able to read, write, speak and understand English.
• Must have strong communication skills, be able to work independently and be team oriented.

This is a permanent position.... send your resume today!

MCSE

MCDBA

SQL

Casino

Gaming