At a glance
Director of Kitchen Operations
Accountable for ensuring “REMARK”able food is consistently served
Communicate and shares the Operator’s vision for the Restaurant with all team members
Setting defined customer experience goals (specifically related to product quality), measures restaurant performance and leads in making adjustments for continuous improvement.
Partner with the leadership team to ensure kitchen team is aligned with the needs of the business (e.g., food quality, catering, etc.)
Maintain positive working relationships and coaches, motivates, and sets/reinforces expectations for team members
Strictly adheres to all Company policies and procedures.
Serve as subject matter expert to the team for ongoing kitchen operational support
Responsible for inventory and waste tracking
Ensure that Team Members follow tickets to accurately prepare all orders.
Ensure that Team Members work at a pace to maintain restaurant’s established speed of service guidelines.
Ensure that Team Members monitor kitchen and equipment for overall cleanliness and functionality
Ensure that Team Members follow appropriate food safety measures
Create daily focus for the team to remain energized to deliver excellent food
Ensure team members are empowered to execute “2nd Mile Service”
Communicate employee performance and policy/procedure violations to the leadership team for appropriate handling.
Facilitate celebrating successes as Team Members deliver “REMARK”able food
Provide support within the restaurant to meet business needs
Required: High School Diploma or equivalent
Required: Strong analytical and problem solving skills
Required: Leadership experience
Bachelors degree or above
This is a full time position.
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must have basic computer skills.
This person must master all knowledge and skills of every position in the Restaurant including management and office work.
Some of the great BENEFITS of working at Chick-fil-A:
It is a Great Place to Work - A job at Chick-fil-A is more than just a job; it is a stepping-stone to a successful future in the world of business. At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Work Directly with a Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.