Director of Hospitality and Service - Full-time / Part-time

As a Hospitality Director, you are responsible for developing, contributing with, and empowering our Team Members to execute “REMARK”able service with hospitality at all times.
Your ultimate goal is to create a positive experience for all of our guests by development, training, coaching, and accountability of team members under your supervision.

Responsibilities include:

Organization, motivation, and implementation of a plan that ensures team members and guests are set up for a positive experience within our restaurant.

Requires responsiveness in a timely manner, attention to detail, oversight and accountability of and for process and procedures to ensure an overall positive experience for team members and guests.

Accountable for ensuring “REMARK”able experiences through hospitality.

Communicate and share the owner’s vision statement for hospitality in the Restaurant with all team members

Set defined hospitality goals, measures restaurant performance and leads in making adjustments for continuous improvement.

Partner with the leadership team to ensure coordinated approach to achieving customer experience goals (e.g., marketing, talent, and kitchen, etc.)

Maintains positive working relationships and coaches, motivates, and sets/reinforces expectations for team members

Strictly adheres to and enforces all company policies and procedures.

Serve as subject matter expert to the team for ongoing hospitality and service support

Responsible for and accountable to Customer Experience Metrics including but not limited to- Guest Experience, Cleanliness, speed of service.

Create daily focus for the team to remain energized to deliver excellent service

Ensure team members are empowered to execute “2nd Mile Service”

Communicate employee performance and policy/procedure violations to the leadership team for appropriate handling.

Facilitates celebrating successes as Team Members create “REMARK”able experiences

Provide support within the restaurant to meet business needs

Job Requirements
Minimum Qualifications:

Specific Experience:
Required: High School Diploma or equivalent
Required: Strong analytical, organizational, and problem solving skills with the ability to lead a team while upholding accountability and the standards of operation.
Required: Leadership experience

Preferred qualifications:
Bachelor's degree or above
This is a full time position.
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must have basic computer skills.
This person must master all knowledge and skills of every position in the Restaurant including management and office work.


Additional Information
Some of the great BENEFITS of working at Chick-fil-A:

It's a Great Place to Work - A job at Chick-fil-A is more than just a job; This is an opportunity to showcase leadership, implement change, give encouragement to improve the lives of those under your care and supervision in this role.

Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly with a Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.