Front Desk Agent / Member Services - Arrowhead Alpine Club - Beaver Creek Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Front Desk Agent/Member Services Agent will assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.  He/She will serve members efficiently, promptly, and courteously by giving the highest level of customer service, and respond to member questions, direct telephone interactions, and perform general office work. He/She will greet members, and provide information on events, promotions, and special offers and actively sell activities and member programs by presenting a pitch for upcoming events. This position will document and handle billing transactions for services, rentals, and guest fees. Responsibilities of the Front Desk Agent also include, but are not limited to:

•     Serves members efficiently, promptly and courteously by giving the highest level of customer service
•     Greets members and guests
•     Interacts professionally with members and guests
•     Provides information on events, promotions and special offers
•     Promptly communicating with member requests for storing and accessing various sporting gear
•     Documenting and handling billing transactions for services, rentals and guest fees
•     Solving member issues within authority level
•     Maintains the cleanliness and neatness of the front desk and lobby area
•     Arriving on time and in uniform for shift
•     Always holds a professional attitude when discussing the club and anything of relation to it
•     Thoroughly understands and follows proper opening and closing policies and procedures
•     Uses proper telephone etiquette
•     Works on special projects as assigned
•     Performs general office work such as word processing, filing and operating copy and fax machines
•     Posts and files charges to members' accounts
•     Accurately follows SOX policies when completing accounting paperwork
•     Performs club opening duties (turn on all equipment, lights and music)
•     Attends all mandatory staff meetings and trainings
•     Completes any tasks or projects assigned by Front Desk Supervisor
•     Complies with facility usage policies found in training manual
•     Performs other duties required by the manager on duty
•     Knows all safety and emergency procedures and accident prevention policies and procedures
•     Other duties as assigned

Qualifications:

•     High school diploma or equivalent - required
•     Previous guest/customer service experience - required
•     Ability to communicate effectively in English, both written and oral - required
•     Proficient at MS Word and Excel - required
•     Ability to stand for long periods of time without sitting - required
•     Ability to reasonably and rationally handle guest questions with diplomacy and tact - required
•     Flexible schedule and the ability to work weekends and holidays - required
•     College degree - preferred
•     In-person interview – preferred

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 141592