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est. per hour
Service Specialist I - Building Automtion / HVAC Controls
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Irving, TX Irving, Texas |
About this job
Position Overview:
Reporting to the Service Operations Manager, this position performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly.
Position Overview:
* Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.
* Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts.
* Tests and verifies system readings ensuring an optimal system operation.
* Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
* Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
* Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required.
* Completes and submits written service orders and reports covering all aspects of each assignment and activity.
* Completes and submits timesheets and other necessary information weekly.
* If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
* Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem
* Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs. Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable
Required Knowledge, Skills, Abilities, and Education:
* Associates degree in Electronics or other related field.
* 1 yrs engineer/service experience or 2 yrs Service Trainee experience.
* Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.
* Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan
Preferred Knowledge, Skills, Abilities, and Education:
* Bachelor's degree preferred.
* Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred.
* Working engineering and programming background. Skilled in programming, job start-up and checkout, and troubleshooting.
#LI-KB1
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Reporting to the Service Operations Manager, this position performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly.
Position Overview:
* Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.
* Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts.
* Tests and verifies system readings ensuring an optimal system operation.
* Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
* Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
* Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required.
* Completes and submits written service orders and reports covering all aspects of each assignment and activity.
* Completes and submits timesheets and other necessary information weekly.
* If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
* Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem
* Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs. Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable
Required Knowledge, Skills, Abilities, and Education:
* Associates degree in Electronics or other related field.
* 1 yrs engineer/service experience or 2 yrs Service Trainee experience.
* Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.
* Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan
Preferred Knowledge, Skills, Abilities, and Education:
* Bachelor's degree preferred.
* Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred.
* Working engineering and programming background. Skilled in programming, job start-up and checkout, and troubleshooting.
#LI-KB1
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
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