Supervisor - Ski and Ride School Product Sales - Winter Seasonal - Keystone Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Supervisor possesses exemplary product knowledge and is able to communicate effectively with our guests in person and over the phone while helping to share their expertise with colleagues.  They work with the product sales and services team and guests to ensure that all expectations are exceed at every level of their experience.  The Supervisor is responsible for their office operations and maintaining a strong cohesive team.  This includes opening and closing offices, plan station assignments, scheduling, and monitoring labor budget.  The Supervisor has direct reports and is fully involved in the performance management process, including hiring, training, coaching, discipline and evaluations.  This is a supervisory level position.

Job Responsibilities:

• Be able to provide detailed explanation with 100% accuracy of our products including Kids and Adults Ski & Snowboard School, lift access and activities to guests and team.
• Resolve all customer issues that may arise and complete the service recovery process. Contribute feedback to team and implement changes for improvement.
• Supervise sale and return of all Keystone Resort products and services.
• Oversee and own your operation of the office of both Kids and Adult Ski Schools including audit requirements, training, performance management, scheduling, and safety and troubleshooting sales station equipment.
• Control costs within established budget and cost reduction directives for specific offices. Perform time and labor entries and approvals accurately.
• Know and connect with your staff and deliver the support needed to be successful at work.
• Own the office process, successes and opportunities while ensuring your staff has the tools to do their job to completion and our guest service standards.
• Promote and support department operations and uphold company policies and procedures.
• Maintain a fluid and enjoyable call center experience for our guests.  Deliver accurate and regular communication to guests and staff through traditional, electronic, digital, and social media platforms.
• Office assignments may include supervising call center operations, all locations of PSS.  These locations include communication in person and over the phone.
• Communicate consistently with Manager and Assistant Manager regarding operation execution and employee performance.

Job Qualifications:

• High School Diploma  or equivalent
• Previous work with Vail Resorts RPOS
• Previous work in guest services, preferably with Vail Resorts
• Proficient in Microsoft Office and web browsers
• Must be able to communicate in English

• Must be willing to work evenings, weekends, and holidays
• College level education
• Ability to communicate in Spanish
• Previous work experience cash handling

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 141493