Customer Service Associate - Part-time

Comet Cleaners is sourcing candidates for a Customer Service Associate position for a dry cleaning firm in San Antonio, Texas. 

Qualified candidates will have:

• High school diploma or equivalent preferred.
• Basic administrative and computer skills.
• Good reading, writing and arithmetic knowledge.
• A commitment to customer service.

Typical duties include:

• Greets and acknowledges customers in a friendly and professional manner and receives orders in person and by drive thru for repairing, cleaning and pressing.
• Collects customer information and customer articles and enters into point of sale (POS) system and provides customer with quick ticket designating customer pick up time.
• Sorts articles according to designated area, uses heat sealing machine to tag articles and places additional tags on articles identifying specialized cleaning and repair needs.
• Inspects clothing for stains and inspects pockets for personal belongings, stores personal belongings in designated area and places notes on customer’s file for return at pick up.
• Invoices orders and prepares for plant delivery.
• Answers questions in person, by drive thru and phone regarding customer orders, services offered and other dry cleaning business related information.
• Performs store opening and closing duties to include locking/unlocking doors, activating/deactivating alarm, turning lights and equipment on/off, reconciling end of day sales, etc.
• Provides exceptional customer service at all time by proactively identifying customers’ needs and educating customers on services to meet identified needs.
• Assists customer with pick up orders and resolves customer service issues in the absence of the Store Manager.
• Represents and upholds professional reputation by maintaining a clean appearance and clean working environment.
• Maintains store cleanliness by cleaning windows and doors, sweeping, vacuuming and mopping floors, ensuring counters are clean and free of clutter, taking out trash, etc.
• Maintains customer information in POS system for accuracy and efficiency and enters all relevant notes promptly.
• Prepares claim, void and comp forms relating to customer complaints. Maintains communication with Store Manager on all discrepancies to minimize unnecessary costs and delays.
• Adheres to all policies and procedures accordingly and reports inappropriate conduct to supervisor immediately.
• Maintains knowledge of policies and procedures, services offered and fees and other dry cleaning related information.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day.  The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.

Interested candidates apply in person at 8739 Bandera Road, San Antonio, Texas 78250 or at our website www.cometsatx.com/careers 

Equal Employment Opportunity Employer M/F/D/V