Operations Project Specialist

Purpose

This position is responsible for all aspects of store operations. The Operations Project Specialist must be available "on-call" for emergency situations.

Essential Job Functions

Vendor Support

• Coordinate timely vendor response based off of contracted scope of work & service level agreement
• Assist in managing all service and project vendors and related data base information
• Review agreements for vendor responsibilities
• Communicate with Account Managers
• Maintain thorough knowledge of negotiation including areas requiring special attention
• Assist in managing annual capital expense projects and related budgets for equipment replacement, repairs, maintenance and janitorial services for all locations.
• Assist with the annual evaluation of all service providers and renegotiation of annual contracts for national accounts
• Assist in coordinating operational services for all locations
• Assist in implementing quality control measures, IT systems and monitoring systems
• Recommend processes to continually improve performance, resources, skills and expense controls
• Troubleshoot and dispatch vendors to complete repairs

Operations

• Act as a liaison between store support center and store / regional teams for various store support functions
• Respond to all store emails in a timely fashion (within 24 hours)
• Partner with Accounts Payable Department to set up new accounts, audit and approve invoices
• Review profit and loss statements
• Draft and communicate operations-related policies
• Partner with Loss Prevention Department to develop training tools and coordinate safety training
• Partner with store managers to ensure the store operating procedures and processes are in compliance
• Provide support in inventory preparation
• Manage store ordering process and portal updating
• Support key portions of the budgeting, planning and execution of the annual store managers' conference, store managers' meetings, market and regional managers' meetings
• Manage and coordinate with allocation the timely delivery of all new store merchandise deliveries to ensure timely store openings, remodels and store closings
• Create, design and roll out critical projects including SOPs, guides and training
• Manage other projects as assigned

Other

• Maintain work orders, proposals and files
• Produce reports as required
• Perform other duties which may be assigned from time to time

Job Requirements

Minimum Eligibility Requirements

• High School Diploma or GED (College degree preferred)
• Specialized technical training or knowledge is a plus
• 5 years of operational experience in a high-profile, high-traffic and customer-oriented environment (retail setting preferred)
• Must have skills in process development, negotiation, budgeting and forecasting, expense control and time management
• Proven problem-solving and analytical skills
• Must be a highly motivated, self-starter, requiring minimum supervision
• Must be organized, able to prioritize and operate with a sense of urgency
• Strong commitment to providing excellent customer service
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Ability to comprehend and interpret instructions and ask for clarification to ensure understanding
• Excellent communication skills (verbal and written)
• Must have intermediate to advanced level computer skills including Microsoft Excel, Word, Outlook
• Ability to write routine reports and correspondence

W orking Conditions (travel, environment)

• Limited travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.