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CUSTOMER TECH SUPPORT-IMMEDIATE HIRE! - Full-time
| Hours | Full-time |
|---|---|
| Location | 2800 Wells Branch Parkway Austin, Texas |
About this job
Harte Hanks, the world’s leader in marketing and business solutions, has an AMAZING opportunity in our North Austin Contact Center as a Tier 2 Technical Support Agent, supporting one of our premier clients! Training begins Monday, November 6, 2017!
In this role, you will receive inbound telephone calls, click-to-chats, or email communications from customers requesting troubleshooting and technical support assistance regarding software, hardware, and networking issues. You will engage the customer in conversation while adhering to a “call map” to properly diagnose the issue(s). Possessing the ability to communicate effectively (verbal and written) in a clear and concise manner is essential. This is an OUTSTANDING opportunity to exercise your technical experience while delivering top-notch customer service toward a “one call resolution” in a growth and client-centric environment!
To qualify, you must possess the following:
- High School Diploma or Equivalent
- Ability to type a minimum of 35 wpm
- Solid understanding and technical aptitude of computer hardware, software platforms, and networking concepts-prior experience strongly preferred
- High-degree of multi-tasking, active listening, critical thinking, and excellent communication skills
- Previous Call Center experience preferred; not required
- Ability to commit to a 5-week training program, 8:00 a.m.-5:00 p.m., Monday through Friday and an 8-hour shift between the hours of 7:00 a.m.-9:00 p.m., Monday through Friday and 9:00 a.m.-3:00 p.m., EVERY Saturday
To apply, we invite you to come speak with one of our friendly and knowledgeable Recruiting Specialists onsite at 2800 Wells Branch Parkway, Austin, TX 78728, anytime between 9:00 a.m.-4:30 p.m., Tuesday-Thursday and 9:00 a.m.-3:30 p.m. Friday.
As part of our recruiting and selection process, a post-offer pre-employment 7-year background check and 10 panel drug screening is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.