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About this job

The Counter Associate is responsible for providing exceptional Customer Service to all Customers in a timely and professional manner. The Counter Associate is also responsible for maintaining ZIPS Dry Cleaners Customer Service standards and procedures.Essential Job FunctionsFront Counter Customer Tasks* Perform all opening and closing duties as assigned.* Assist Customers in a courteous, enthusiastic, helpful and timely manner.* Administer the Point of Sale system and accurately perform all functions.* Follow established Customer garment drop-off procedures.* Follow established Customer Garment pick-up procedures. * Recognize potential garment issues at time of drop off and communicate effectively to customer and production staff nature of issues.* Escalate issues and problems to management smoothly and comprehensively.Garment Tagging Tasks* Check garments thoroughly.* Tag garments accurately and efficiently - identifying issues that might need to be addressed in the production process.* Sort garments as required for production department.* Follow safety and security guidelines.* Complete all assigned duties in a timely manner.Reporting RelationshipThe Counter Associate reports directly to the Store Manager.HoursPosition will be scheduled as required from 7am to 3pm Monday - Saturday.