Technical Support Analyst

This position under general supervision installs configures and maintains operating system workstations and servers in support of business processing requirements.

Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software releases custom code third party packages and patches within our standard environment Manages the image releases with external equipment suppliers Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure Proactively and efficiently engineers emerging technology features and functions within our standard environment and processes Develops and executes new Windows and Office deployment project plans and schedules Ensures third party support contractors meet the defined service levels Works with Development on the testing of new client based applications and impact of new software on existing Microsoft software such as IE and Windows OS Documents lessons learned and best practices to expand the knowledge base amongst peers Resolves critical virus/intrusion attempts on a 24/7 basis Assists other technology engineers in defined project activities Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission values code of ethics policies and other standards of conduct.

Education: Associate's Degree or equivalent

Years of Related Experience: 2 - 4 years related experience

Knowledge/Skills/Abilities: Intermediate proficiency in the operation of a personal computer in a Windows environment to include the Microsoft Office Suite and Outlook; basic proficiency with numeric data analysis; basic interpersonal and communication skills; intermediate knowledge in network concepts practices procedures and device integration to network; basic presentation skills; demonstrated ability to effectively understand and respond to client issues with effective IS/IT solutions; demonstrated self-motivation for staying abreast of emerging technologies; in-depth knowledge of trouble-shooting and break/fix activities for desktop and laptop computing platforms including standard hardware operating system standard applications networking protocols and infrastructure environment; demonstrated ability to drive a motor vehicle