Specialist IS Engineer - VMWareAmgen is seeking a Specialist IS Engineer – VMWare to join the Infrastructure Operations team and will have the primary responsibility for all activities related to VMWare / ESX administration in a 24x7 regulated environment at a SME level. The System Admin will be working on virtualization server and related technologies that will be introduced into the Amgen environment. The incumbent will be responsible for all VMWare configuration and operations management, along with daily systems management tasks in a complex environment. The environment contains multiple platforms of HP ProLiant hardware, VMWare software, hyper converged VM hosting capabilities, and other infrastructure products. The IS Engineer will also be responsible for ongoing improvement of processes and applying best practices for the environment.
The Specialist IS Engineer will report to the Senor Manager Information Systems at its Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.
The Infrastructure Operations team is the global enterprise administration group that manages physical and virtual hosting including private and public cloud hosting options, operating systems, databases, middleware, storage, and backup.
Key Activities for the Specialist IS Engineer include:
Support the Service Owner, peer FTE’s, and managed service provider in the development, delivery, and continuous improvement of the technology service, ensuring the offering is aligned with the key principles of service ownership listed below:Meets the needs of the business
Compliant and Reliable and resilient
Perform advanced monitoring, administration, maintenance, and troubleshooting of virtualization technologies, including VMWare, ESX, and Nutanix
Daily Support of tools and functions for virtual infrastructure support (VMware HA, monitoring, etc)
Ongoing support for Business Continuity and High Availability
Recommend changes to procedures which result in operational optimization
Contribute to the review/approval of virtual server design decisions to ensure that application hosting solutions exhibit high levels of performance, security, scalability, maintainability, reliability upon deployment
Contribute to the development of the architecture roadmap for virtual server platforms. Support projects from a technical aspect and provide guidance and direction to less experienced technical staff and MSP including installations and upgrades of Operating System, backup/recovery strategies, and high availability configurations
Work independently. Function as a resource for colleagues with less experience and may direct the work of other staff members and mentor, grow, and develop junior VMWare administrators
Operate server automation solutions and enterprise-wide scripts using tools
Provide performance analysis and tune systems. Utilize software and hardware tools to identify, analyze, and diagnose complex problems and factors affecting performance
Utilize tools for capacity planning and follow IT processes and change management practices
Identify and improve existing departmental processes for efficiency, reliability and consistency
Contribute to the design, documentation, and execution of disaster recovery activities and associated tests
Investigate and resolve technical issues. Participate in rotational 24x7 On-Call Support at the SME level and assist/lead Root Cause Analysis reviews when applicable
Support audit and security compliance issues (Amgen & government regulations)
Travel: Domestic and International travel up to 10% may be essential
Master’s degree and 3 years of Information Systems and / or VMWare server administration experience
Bachelor’s degree and 5 years of Information Systems and / or VMWare server administration experience
Associate’s degree and 10 years of Information Systems and / or VMWare server administration experience
High school diploma/GED and 12 years of Information Systems and / or VMWare server administration experience
Industry Certifications and experience with VMWare server administration
Scripting and ITIL experience and managing regulated systems within the Pharma sector
Experience with the following:Managing and administering VMWare systems, and related services & monitoring systems
Hyper converged virtual hosting technologies
VMware VI3, VMware ESX/ESXi 3.5 and vSphere 4.x
VMware Virtual Center vSphere
Configuring VMware HA and DRS
Windows Server 2003, 2008 and Windows Operating systems from a system administrator perspective
In-depth knowledge VMware technology
Understanding of operating system and network tools for troubleshooting performance issues
Working knowledge of Clustering and HA configurations
Excellent data-driven problem solving and analytical skills
Skill in persuasion and negotiation of critical issues and proven experience as part of a high performance team
Solid grasp of TCP/IP networking fundamentals and outstanding troubleshooting ability
Experience with command-line style management utilities, such as vMA/PowerCLI/Perl/etc
Experience working on large scale data center deployments, OEM/ODM suppliers, firmware & supporting technologies. Awareness of changes in hardware design patterns, standards across industry
Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.