Information Systems Senior Manager - Order to Cash Enterprise Applications Architect Lead

Amgen is seeking an Information Systems (IS) Senior Manager – Order to Cash Enterprise Applications Architect Lead to join the Enterprise Platforms & Corporate Functions group and will lead and manage a global team of Business Analysts and Solution Architects that are responsible for the definition, design, delivery and governance of enterprise solutions that maximize efficiency and value for the end-to-end Order to Cash process. The Enterprise Applications Architect Lead will proactively drive collaboration and engagement with OTC business process owners in delivering best practice solutions based on business & industry best practices and drive the Order to Cash functional technology roadmap within Amgen. Furthermore, the incumbent will also research, investigate and recommend emerging technologies taking into consideration process, technology and data integration impacts other key enterprise applications and business processes.
The Order to Cash leader will assume leadership and global template governance responsibilities across the complete technology landscape and provide SME leadership to strategic initiatives across the Order to Cash domain serving key client groups including Commercial, Operations, Supply Chain, Finance and other key client groups who are consumers of Finance data and reports.

The Order to Cash Enterprise Applications Architecture Domain Lead reports to the Director, Enterprise Applications Architecture & Innovation based at our Capability Center in Tampa, Florida. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.

Key Activities for a Senior Manager IS include:
Proactively engages & collaborates with cross functional business partners and peers to ensure that assessment and implementation activities are executed efficiently and successfully
Builds and manages relationships with several key business functions and identifies opportunities technology can drive value for their business capabilities
Defines and manages the Enterprise Applications Order to Cash template and ensures its continued governance and evolution
Establishes and manages the maintenance of the Global ERP Order to Cash solution documentation
Provides consultation to application owners and business partners regarding short and long-range architecture solutions to meet business imperatives
Recommends solutions and develops business case alternatives which anticipate the future direction of the business, its drivers and technology strategy. Proactively facilitates complex design and technical discussions, reconciling differing opinions and drives decision making process
Organizes workshops and proof-of-concepts in SAP to illustrate solution designs and create adoption through business process owners and other subject matter experts
Leads a global team of solution architects in translation of business process, master data and best practice requirements into executable design and estimation deliverables
Provides the technical leadership and staff mentorship to global team of solution architects
Leads a global team of solution architects in the design, analysis and estimation of business driven projects within the framework of the Order to Cash template
Leads project and enhancement assessments of feasibility, impact and effort required to implement changes to or extensions of the Global SAP template in response to business requirements
Ensures solutions developed across functions are aligned to enterprise architecture standards and principles and leverage common technology platforms and services
Supports creation of business architecture models demonstrating how products, operations and systems interoperate within the organization
Leads career development and succession management efforts to ensure retention, motivation and engagement of current and future staff and managers

Basic Qualifications
Doctorate degree and 2 years of Information Systems experience
OR
Master’s degree and 6 years of Information Systems experience
OR
Bachelor’s degree and 8 years of Information Systems experience
OR
Associate’s degree and 10 years of Information Systems experience
OR
High school diploma/GED and 12 years of Information Systems experience

Preferred Qualifications
Master’s Degree and 7+ years of SAP functional experience (hands-on and management) in the core end-to-end Order to Cash processes (Make to Stock & Make to Order)
Expert knowledge in the following functional areas:Commercial Sales Order Processing & Pricing
Logistics Execution (Inbound & Outbound)
Billing & Accounts Receivable
Sales/Customer, Material and Pricing Master Data
Product availability/allocation (available to promise)
Customer integration using EDI
Foreign Trade/Customs using SAP GTS
SD/LE integration with MM, PP, FI and to non-SAP applications like Model N

Experience using SAP functionality to enable Clinical Trials Supply Management, Inventory and Distribution processes
2+ years of experience working with software systems validation, SOX, Information Privacy, FDA cGxP and 21 CFR Part 11regulations
Strong Service Delivery mindset with demonstrated Commercial and Clinical Order to Cash functional domain experience
Strong leadership/consultative, collaboration, project management, service delivery and process improvement skills to facilitate alignment across multiple global geographies
Ability to leverage his/her experience in delivering and supporting global information systems in a regulated environment for a diverse and distributed user base while relying on a number of Enterprise shared services
Ability to translate strategic opportunities and emerging technology solutions into tangible and practical plans that can be executed and to build internal and external relationships and operating across functional boundaries
Experience in business process re-engineering or process improvement, involving broad-based information systems, utilizing tools and techniques to effect business change
Experience with leading solution architecture, template design and project planning efforts for complex, global SAP deployments
Ability to develop clear and detailed business requirements and design specifications that can be understood by other delivery teams and business partners
Ability to translate business requirements into design options that are cost effective, efficient, re-usable that comply with defined architectural principles and standards and that enhance the business process
Excellent analytical and problem solving, communication and presentation skills
Ability to understand business strategy and needs and support the translation into application requirements
Ability to create compelling business cases balancing business benefits and costs
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
Strong understanding of basic system engineering, information risk and security guidelines and architecture standards
Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.